This is a letter that I wrote to SaveOlogy Tech. Attachments not included.
"My name is Ryan Pearson. Late in June (approximately June 25th) I was searching for an internet service provider and decided upon Time Warner (I live in San Diego, 92109) I called Time Warner from a number I found on my phone and answered all of the representatives questions about obtaining internet service. I gave this representative my credit card and social security information in order for him to get through the background check process and for him to order internet at my address. He said
the service would be $34.99/month and that installation would be done on Friday. He then asked if I had any other questions, to whish I replied that I also needed a router and modem. He told me I could lease a modem, to which I replied no thanks and that I could get a free wireless router. I said Ok, but only if it really is free. We then questionably lost connection with our
phones. I was later called by the same representative and we went through the entire process again, and he said that I would receive a charge from SaveOlolgy on my statement, and that there is a fully refundable rebate. I said that would be ok. The charges went through and I called the same number back the next day to confirm my appointment, but the number was disconnected.
I called another Time Warner number and they said they had no recollection of me calling, and there was no appointment scheduled. I looked you guys up on your website and called your number multiple times and received no response. I have not contacted Verizon to get a record of this, but I believe I left you multiple voice messages. I emailed you multiple times:
I called again and let you know that if I did not receive a response from you that I was going to go into Bank Of America and
submit a fraudulent claim.
Since the original number the transaction was made through was disconnected, you did not return my calls or emails, and on the first page of Google your business has fraud alerts, I thought this was the reasonable thing to do. On June 27th, 2012 I received two charges from your company (not highlighted - but shown on the statement below). I went into my bank and they helped submit a claim and refunded the money (shown on statement)
I then thought this transaction was settled, but I received another charge September 8th, and I was told while in Bank Of America that this backorder of a charge is from the bank and my claim was denied
A BofA employee got me on the phone with a Sunev (ID #: 19701) that works for SaveOlogyTech and we had a discussion about what could be done. She told me to submit this letter so that further action could be taken.
Sunev advised me to go through the rebate prcess since the return period has expired. My point is that I tried to make contact
with your company to return the unwanted items you shipped me, and I was never acknowledged or responded to. I then talked with UPS to do a return to sender and they wanted to charge me $15, which I thought was ridiculous, because at the time I thought you were a fraudulent company. I am also skeptical of the rebate process because of the fraud alerts that come up when I Google your companys name. They have warnings that advice against the rebate process, some saying that theyve never received it
Please Call me @ REMOVED or email me @ REMOVED.com or REMOVED@ProFundRealEstate.com if you need any questions answered.
The bottom line is I need this transaction cancelled, I do not want to be charged any money for this. "
After this letter "George" said I could return the item and would be granted an exception of the 60 day return rule.
I returned item Called today (two weeks later) and they said there's nothing that they can do. . . and I basically just lost $140