On 11/28/2008 an $89.95 charge was posted against my account by PH MEDIA LLC. I called them and they told me I authorized this charge on 11/3/2008 for some type of diet pill. I told them I never received any pills from them. They insisted it was mailed to me via UPS ground. Two days later on 11/30/2008, UPS delivered a package to me and I recognized it was from this company so I sent it back. I called them again and found out they also have a website www.usaveonpills.com so I don't know where the PH MEDIA LLC fits in. After many calls, I finally was put through to Cory, at customer service. I told him all of the above and he said he would be unable to refund the $89.95. I told him his company was in default as how could I know the product would work without the trial period. This did not sink in and after arguing with him further he said he would be able to refund $55.00 because I would be fully charged for the sample pills that I returned. After not seeing this refund to my debit card on my bank statement on line, I called again and he reassured me that the $55.00 was sent out on 11/27/2008 and I told him it was already 12/2/2008 and my bank is open 7 days, 24 hrs a day. Today after checking my statement again, there is no debit to my card and so I called again and this time got the supervisor and she told me the debit went out on 12/2/2008.
The company is a total rip-off and should be put out of business as I am sure I am not the only one this has happened to. I did try to get in touch with the Oklahoma Better Business but they have no record of such a company in Oklahoma.
I will never again ask for a trial from any company offers. But I will fill out the form when I can get to my bank. I am unable to drive anymore as I have a very serious back condition.
Thank you for the opportunity of allowing me to file this complaint. Anne, Philadelphia, PA 19114