• Report: #258245

Complaint Review: SavingSmart

  • Submitted: Mon, July 02, 2007
  • Updated: Mon, July 02, 2007

  • Reported By:Olympia Washington
PO Box 5152 Des Plaines, Illinois U.S.A.

SavingSmart.com Continues to charge monthly fee after mulitple attempts to cancel account Des Plaines,Illinois

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I signed up to get a credit report from another company and I am now getting charged $1.00 per month from Savingsmart. I have made multiple attempts to contact them through their phone number and their email address to have the account cancelled. There is no one at the phone number to physically speak to, but there is a choice to be able to cancel your account which I have done. The phone number also gives you the website to be able to cancel your account as well. I tried this and the contact page every time I try to send the email says there is a problem with this email it could not be sent.

This company continues to debit money out of my account each month and does not allow me to cancel my account with them.

Olympia, Washington
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the chargetruth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the EDitor's Suggestions on how to get your money back!


demand tion E.
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and orm.

This report was posted on Ripoff Report on 07/02/2007 12:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/SavingSmart/Des-Plaines-Illinois-06617/SavingSmartcom-Continues-to-charge-monthly-fee-after-mulitple-attempts-to-cancel-account-258245. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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