- Report: #510527
Report - Rebuttal - Arbitrate
Complaint Review: Savings2Go - Stonebridge Benefits Service
Savings2Go - Stonebridge Benefits Service2700 West Plano Parkway Plano, Texas United States of America
Savings2Go - Stonebridge Benefits Service Stonebridge Benefits VERY Deceptive Business Practice Plano, Texas
*Author of original report: Saving2Go Phone Number should have been 1-800
*Author of original report: Incorrect Phone Number
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On The ShamWow, wonderhangers and other websites -
If you note the VERY fine print at the bottom of the order page,it reads as follows: Youll receive your membership welcome e-mail (from saving2go) within 3 days and can, at that time, access your benefits, including your $10 Cash Back. Your discounts are free for the next 30 days, plus all the valuable benefits of Savings2Go. If you are satisfied during your trial, do nothing. All your Saving2GO discounts and benefits will automatically continue for just $14.95 a month. Savings2Go benefits may be enhanced or modified at any time without prior notice. If at any time you are not completely satisfied during your trial or thereafter, simply call Savings2Go at 1-888-448-0166 to let us know you wish to cancel and youll owe nothing more. All your benefits and access will then be canceled immediately. All the money you save and the $10 Cash Back are yours to keep!
The catchand its a big oneis that if you didnt notice or simply randomly deleted the savings2go membership welcome email as trash or spam and didnt immediately contact them to cancel your AUTOMATIC ENROLLMENT, you will be billed each month in perpetuity for $14.95. Theyve already got your credit card number thanks to Sham Wow. They dont need your approval or authorization. Your failure to affirmatively cancel your free membership is all it takes.
Not quite fraud but, clearly a VERY deceptive business practice. This is a classic example of what is referred to as the automatic OPT-IN. Absent your affirmative act to CANCEL and opt-out, youre on the hook WITHOUT your consent or approval. Unfortunately, unlike legitimate websites, there is no option to decline this offer when you place your Sham Wow order. You are automatically booked with savings2go, like it or not. If you fail to respond to their email and cancel within the 30-day trial period or even if you never received a membership welcome email, your card charges being as soon as the free trial period is over. You opted IN when you placed your order.
The CEO may not know about these dubious methods of getting your account info but If these people were as concerned about their customers as Melissa the PR girl would have it - They would have the card as OPT IN as many legitimate providers do - BUT as it's SO very rewarding to have people unaware of funds being taken from their bank accounts because of the OPT-OUT requirement why bother.
I have read HUNDREDS of these complaints and it is a shame that so many are from disadvantaged people - savings2go has many aliases or partner companies as I've heard them called - I would not recommend their services to anyone.
This report was posted on Ripoff Report on 10/16/2009 07:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Savings2Go-Stonebridge-Benefits-Service/Plano-Texas-/Savings2Go-Stonebridge-Benefits-Service-Stonebridge-Benefits-VERY-Deceptive-Business-Pr-510527. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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