- Report: #609442
Report - Rebuttal - Arbitrate
Complaint Review: Savvier
Savvier7850 Ruffner Ave Van Nuys, California United States of America
Savvier Mama Wants Her Body Back Hidden Charges auto ship Van Nuys, California
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I ordered the (supposedly) $9.99 Mama Wants Her Body Back DVD. When I ordered it I was set up on an automatic shipment of more DVD's (fine print that I did not read, not clearly stated).
I received my second video with a charge to my credit card of $19.99 plus $6.99 for S&H. I called immediately to cancel and was told that they would send out a label for the video to be returned and I could get my money back with the 30 day guarantee. I did not receive the label and never sent the video back. I knew I was out the $26.98, but coughed it up to lesson learned.
One month later I was charged another $19.99. When I called about this they said it was the remaining charge for the second video. Really??? They charge $46.97 for a DVD???? Yes, that is apparently the right amount. I did find it in the fine print. It was poorly worded to look like they would charge $19.99 a month for each video, but it turns out you only get a video every 2 months. So yes, $46.97 is the cost for the extra videos. This was an expensive lesson to learn. Their customer service department is not very helpful either.
This company engages in deceptive practices. I want others to know so that they are not taken by surprise like I was (learn from my lessons). Please know what you are getting into when you order this DVD.
This report was posted on Ripoff Report on 06/02/2010 08:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Savvier/Van-Nuys-California-91406/Savvier-Mama-Wants-Her-Body-Back-Hidden-Charges-auto-ship-Van-Nuys-California-609442. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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