- Report: #828069
Report - Rebuttal - Arbitrate
Complaint Review: Scana Energy Regulated
Scana Energy RegulatedInternet United States of America
Scana Energy Regulated Service was disconnected, after the bill was paid, the company said it would be six days before reconnection. Internet
*General Comment: JUST ENERGY
*Consumer Comment: Sounds like you've had this happen more than once....
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When I called back with the confirmation number, they checked and found that the bill had been paid via credit card. Then they told me that the earliest that they could turn the gas back on would be six days from now. They informed me that they were very busy and couldn't do it any sooner than the six days.
I couldn't believe the response. So, I asked them if they were aware that it was winter and that I would be sitting in a house with the gas fully paid for and no heat? They said sorry, but that's the best we can do, and it is on a first come first serve basis for restoration.
To add insult to injury, they sent an email reminding me my bill was now due, and to please pay right away to avoid disconnection. I have never had utility company take more than 24 hours to restore service to a customer.
This report was posted on Ripoff Report on 01/24/2012 07:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Scana-Energy-Regulated/internet/Scana-Energy-Regulated-Service-was-disconnected-after-the-bill-was-paid-the-company-sai-828069. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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