We rented a cabin during our children's fall break from scenic cabin rentals to do some family hiking. We purposely chose a cabin that had a hottub because we knew we would be sore from hiking. While we were gone on our first hiking trip, a maintenance guy called wanting us to call back as soon as possible because he needed to "clean the hottub". We got the message when we neared the end of our hike & regained cell service. We immediately called the number & was told by office staff that they had "no idea" what we were talking about. Ok, we thought, maybe he had the wrong cabin.
When we got back to our cabin that afternoon, we found our hottub drained. He had decided to empty it & clean it - and left because you need to run a hose from inside to re-fill it! I guess the office person doesn't know what the maintenance guy is doing. So I call the office again & tell them what we've come back to, shortly thereafter the maintenance guy shows back up & re-fills the hottub & tells us it will be ready for use "in about an hour". Yeah right. By that night, it was 74 degrees only.
So about 730 pm, I call the office back to let them know that we are unable to use our hottub, we paid for a cabin WITH a hottub (and they don't mind advertising that in CAPS LOCK on their website and charging extra for those little perks), and I told them I felt we should be compensated or partially reimbursed for that. The man "taking phone calls" for the office argued with me saying that there was nothing he could do, it's already been done, even trying to assign blame insinuating that we had caused the hottub to be filthy because it looked like "someone had taken a bath in it"!! He also tried to act like it was some how our fault that the maintenance guy couldn't get ahold of us sooner in the day, as if that should matter!!!??? I said we deserve SOMETHING. He said he would figure something out and call me the next day.
Well GUESS WHAT? No phone call, no apology, NOTHING. The next night the hottub only reached 95 degrees, still unable to use it. So only 1 out of 3 days were we able to enjoy it and the management running the place couldn't care less.