- Report: #953746
Report - Rebuttal - Arbitrate
Complaint Review: Scenic cabin rental
Scenic cabin rentalPO Box 52, Internet United States of America
Scenic cabin rental Refused to compensate for or even acknowledge their mistake, Internet
*REBUTTAL Owner of company: Scenic Cabin Rentals
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When we got back to our cabin that afternoon, we found our hottub drained. He had decided to empty it & clean it - and left because you need to run a hose from inside to re-fill it! I guess the office person doesn't know what the maintenance guy is doing. So I call the office again & tell them what we've come back to, shortly thereafter the maintenance guy shows back up & re-fills the hottub & tells us it will be ready for use "in about an hour". Yeah right. By that night, it was 74 degrees only.
So about 730 pm, I call the office back to let them know that we are unable to use our hottub, we paid for a cabin WITH a hottub (and they don't mind advertising that in CAPS LOCK on their website and charging extra for those little perks), and I told them I felt we should be compensated or partially reimbursed for that. The man "taking phone calls" for the office argued with me saying that there was nothing he could do, it's already been done, even trying to assign blame insinuating that we had caused the hottub to be filthy because it looked like "someone had taken a bath in it"!! He also tried to act like it was some how our fault that the maintenance guy couldn't get ahold of us sooner in the day, as if that should matter!!!??? I said we deserve SOMETHING. He said he would figure something out and call me the next day.
Well GUESS WHAT? No phone call, no apology, NOTHING. The next night the hottub only reached 95 degrees, still unable to use it. So only 1 out of 3 days were we able to enjoy it and the management running the place couldn't care less.
This report was posted on Ripoff Report on 10/11/2012 03:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/Scenic-cabin-rental/internet/Scenic-cabin-rental-Refused-to-compensate-for-or-even-acknowledge-their-mistake-Internet-953746. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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