• Report: #573376

Complaint Review: Scentmatchers

  • Submitted: Mon, February 22, 2010
  • Updated: Thu, April 01, 2010

  • Reported By: melissa — landing New Jersey United States of America
Scentmatchers
10417 Fribourg Drive Reed City, MI 49677 reed city, Michigan United States of America

Scentmatchers even with new return policy its still hard to get your money back! reed city, Michigan

*Consumer Comment: Must Read!

*Author of original report: Proved Me Wrong!!

*Consumer Suggestion: you are coverd if you put it on your chager card

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I placed an order with this company to get a match of hollister's august perfume, I'm not here to complain about the actual product because even though i wasn't satisfied with it i won't hold it against them. But, the thing that is making me very frustrated is the fact that it's been over a month and I have yet to get my refund. UPS says that the packages got there on january 6th and when nothing happened i emailed asking what was going on and was then told that the refund was put into the system and i should have it within 7 to 10 business days. Its been over 2 weeks and the company has stopped communicating with me. Can anyone help me out?

This report was posted on Ripoff Report on 02/22/2010 05:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Scentmatchers/reed-city-Michigan-49677/Scentmatchers-even-with-new-return-policy-its-still-hard-to-get-your-money-back-reed-cit-573376. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
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#1 Consumer Comment

Must Read!

AUTHOR: Edward - (United States of America)

Anyone who has been a victim of Scentmatchers MUST read this thread on complaintboard. It gives a lot of detailed information about this companys integrity and its owners integrity here is a link:

(((REDACTED)))



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#2 Author of original report

Proved Me Wrong!!

AUTHOR: xxmelissssaaaxx - (United States of America)

A few days after I posted this I got my refund. I guess I was just getting anxious because of all the other stories I had been reading. Scentmatchers is a good company and sticks to their word now!
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#3 Consumer Suggestion

you are coverd if you put it on your chager card

AUTHOR: Mark - (U.S.A.)

ok if you paid with c/c or band card and you have tracking number my the call to the card you put it on have the tracking number file unauthezed chager thay can only chager your card when shipped to you  and if you returned it give the bank or c/c compys, desput it thay have it. sign afteadavid  at bank, c/c can be done over phone have dates, times, names, and a short storey thats it most banks will help you and c/c compy, have 60 days after that forgate it so go for it
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