I contacted Schiel & Denver to publish my second book. I thought that I'd finally found a publisher that would pay me good royalties and also allow me to keep the rights to my book. I paid them $1800.00 to publish my book and an additional $655.00 for the bookstore return program. I submitted my manuscript and payment information as requested and they gave me a log on to the author website and a release date. As the release date grew closer, I still hadn't seen any proofs or authorized my book cover, so I started to contact them to see if there were any delays with my production. They finally sent me the proof two days before the book was due to be release. I saw the cover and I reviewed it carefully, just as I did the manuscript. I informed them that I was satisfied with the work and gave them to okay to complete the production. During that time, I notified a local reporter to set up a book review and I also started preparing for my book release party. The release date came and I started looking for my complimentary copies to come in the mail. I also submitted a request to purchase 100 more copies of my book for the release party. The books didn't come a month after the release date of July 23, 2012, and I still hadn't received any response about my book order. I started sending messages asking where the free copies were and what would be my price for the book order, and no one responded. Finally after several attempts, I finally received a response for a person identifying themselves as the shipping manager. He apologized and said that my book was delayed because they had an equipment malfunction that put them on backorder.
I finally received my free copies of my book in mid-October. I overlooked the book as I started to plan the event that I had cancelled and lost big on. The front of the cover was great but my name was mis-spelled on the side binder. There were also numerous errors within the text of the book. I immediately notified them of the error, and I was told that I authorized everything in the proofs. I informed them that that was not in the proofs and demanded that it gets corrected immediately because I'm a serious writer, but no one that sees that book would take me seriously. I was then told that the corrections could be made if I pay $800.00 for the text corrections and $800.00 for the cover correction.
I escalated my complaint to management requesting some immediate assistance. I was then told that they had bent over backwards for me to get my work out. I informed them that they were not doing me any favors. I paid for a service, and I wanted the service that they had elegantly written on their web page and in the emails prior to publishing. I did not get one on one author support. I did not get a quality product. I did not get the immediate response that they promised. As a matter fact, everytime I called the main line and requested to speak to a manager, they were always in a meeting and the call was never returned. At that point, I was told that if I didn't stop harassing them, they'd void my contract. My log on to the autor website was deleted, and each time I sent them an email or letter asking about my proofs and the status of my book sales, I never received a response. Now, my book is posted on several of their websites for sale, but my followers and readers are calling me saying they ordered my book online, but they never received it in the mail. Some of them have been waiting for three months for their book or their money. I didn't receive any royalty information in February and I know for a fact, at least 50 copies have been ordered online by family and friends.
Do not use Schiel & Denver for you life work because it will end in disappointment. They'll throw the contract in your face that you have to honor, but they are not honoring anything in it except their payment. If anyone has a class action suit against Schiel & Denver in the process, I would like to be contacted. If their are any attorneys willing to file a suit against Schiel & Denver, please let me know.
Just FYI, I have all of the emails stored that I received from Schiel & Denver and the managers since our relationship started.
Authors, writers, and novelist, do not trust Schiel & Denver with your work, your book, or your dreams.