- Report: #965951
Report - Rebuttal - Arbitrate
Complaint Review: Schwan's Home Service
Schwan's Home Service115 West College Drive, Marshall, MN 56258 Marshall, Minnesota United States of America
Schwan's Home Service How they get around the law. Marshall, Minnesota
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Employees are expected to knock on 65 doors for every hour of build time they have, which is time not driving and servicing customers. Home work may include calling every customer on the route to remind them of their service day, inventory price comparisons, and other work as may be necessary.
Trainees (RSRT's) receive $115 per day. RSR's receive $50 base plus another $50 if they meet all of their metrics (visiting customers within their assigned time windows @ 70%). Commission begins at 1% of sales up to the first $900.00 then from there it climbs maxing out at 15% at sales over $2,500. Some RSR's have gone back to RSRT status because they are losing money as an RSR.
100% of all employees are expected to be buying customers period. If an employee works 96 hours in a week at RSRT pay schedule they will make $690 or $7.19/hour maximum, however on paper it will only count as 84 hours or $8.22/hour.
The GPS is completely outdated and anything built in the last 5 years at least is not in the system including, streets and subdivisions. They now charge $1.75 for delivery and yes the trucks are running on propane (1 gallon of Liquid Propane Gas = 270 gallons of gasoline). Candidates are not re-imbursed for their ride along time (minimum 12 hours) if they are hired.
This report was posted on Ripoff Report on 11/07/2012 12:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Schwans-Home-Service/Marshall-Minnesota-56258/Schwans-Home-Service-How-they-get-around-the-law-Marshall-Minnesota-965951. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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