- Report: #923732
Report - Rebuttal - Arbitrate
Complaint Review: Schwartz Mazda
Schwartz Mazda585 Shrewsbury Ave, Shrewsbury, New Jersey United States of America
Schwartz Mazda Jim Schwartz RipOff Liar Untrustworthy Fraudulent Shrewsbury, New Jersey
*REBUTTAL Owner of company: Liars never prosper!!!
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They charged me $199 for window etching, which was said to be optional, and I verbally declined. I was also charge $249 preferred customer charge I have no idea what this is. You would think it should be a discount if youre a preferred customer. They dont want anything to do with you once youre out the door. When I called the dealership to remedy the situation the management was extremely rude an unprofessional. The GM had no couth and was very rude. He yelled at me over the phone after a dozen attempts just to get a hold of him.
Every time I asked to talk to the owners, the Schwartz who do those knock off Star Wars commercials in their underwear (probably because after you deal with them thats all you have left when you leave) Im told they are on vacation, and no one at the dealership will talk to me or help me.
It was honestly the worst car shopping experience I have ever had, and I have had a few doozies, and I regret giving them a third chance. I truly wonder how they have been in business as long as they have. Avoid at all costs, because their number one answer to customer service is avoidance.
This report was posted on Ripoff Report on 08/07/2012 12:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Schwartz-Mazda/Shrewsbury-New-Jersey-07702/Schwartz-Mazda-Jim-Schwartz-RipOff-Liar-Untrustworthy-Fraudulent-Shrewsbury-New-Jersey-923732. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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