• Report: #442099

Complaint Review: Sci*stamps.com

  • Submitted: Wed, April 08, 2009
  • Updated: Fri, July 10, 2009

  • Reported By:Poplar Grove Illinois
Sci*stamps.com
sci*stamps.com Internet U.S.A.

Sci*stamps.com website does not exist!! without my consent company charged my debit card Internet *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!

*Consumer Suggestion: Call to cancel in trial if you really don't want it - don't wait and demand a refund

*Consumer Comment: Poor response from Ripoff Report

*Consumer Suggestion: You are mistaken

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While reviewing my bank statement online I noted a charge for $17.99 from this company. I did not recall ordering anything or recognize the website. When I entered the website address no website appeared only info about this being a scam.
I notified my bank and they immediately blocked my card, however, it will take 7-10 days to get another one so this is really an inconveinence.
I had signed up for services from stamps.com, which is a legitimate company, so I suppose somehow this other site tapped into my bank info. I have Norton security so not sure how that could happen.

Cascabel
Poplar Grove, Illinois
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder
RipoffReport.com
Author of www.ripoffrevenge.com

Rip-off Report
PO Box 310, Tempe, Arizona 85280

This report was posted on Ripoff Report on 04/08/2009 08:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Scistampscom/internet/Scistampscom-website-does-not-exist-without-my-consent-company-charged-my-debit-card-I-442099. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 Consumer Suggestion

Call to cancel in trial if you really don't want it - don't wait and demand a refund

AUTHOR: Onlineuser - (U.S.A.)

Everyone on this site seems to have the same issue. It doesn't look like anyone is paying attention. I easily found all info on the site. Trial policy, billing policy, cancellation policy... it doesn't seem that people are reading when they fill out info with their credit card. I think SOME may be true fraud. Not with the company, but with the consumers credit card. In this instant it is no ones responsibility except for the credit card holder. Ask your bank or credit card Company, they would relay the same info. If you did open the account, even if you didn't use it, take responsibility for your action. They are yours, not Stamps.com. Regardless of what happened to you, I found this on their site (easily) that may be of assistance to people:

Telephone support is available Monday - Friday, 6 a.m. - 6 p.m. Pacific Time, and can be reached toll-free at 1-888-434-0055.

How does the No-Risk Trial work?
New customers are eligible for our 4 Week No-Risk Trial. Simply cancel before the trial period ends and you will not be charged. If you like the service, do nothing and your account continues automatically.

How much does it cost?
$19.99/month no hidden costs, cancel anytime.

How does my billing cycle work?
Stamps.com bills your monthly service fee at the end of your billing cycle. Your billing cycle begins as soon as you register for your Stamps.com account and ends one month after you sign up. For example, if you sign up on March 8, the first billing cycle ends April 7, and the second billing cycle begins on April 8. If you sign up on the 29th, 30th or 31st, the beginning of your second and future billing cycles will be on the 1st, 2nd, and 3rd, respectively. When your billing cycle ends, Stamps.com will calculate your monthly service fee based on your service plan, and charge your credit card accordingly. Refer to the Stamps.com Service Agreement for complete details.

Approved by the USPS in 1999, Stamps.com is the leading provider of Internet-based postage solutions. Stamps.com is up to 80% cheaper than a traditional postage meter and serves more than 400,000 satisfied customers. These customers have printed more than $1 billion in postage using Stamps.com.
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#2 Consumer Comment

Poor response from Ripoff Report

AUTHOR: Md - (U.S.A.)

The original poster stated they signed up for Stamps.com. Ripoff Report is suggesting the consumer dispute a valid charge. What kind of advice is that? And why is filing a dispute the first recommended action? Why wouldn't Ripoff Report suggest that the consumer attempt to contact the company in question before filing any dispute? If I am confused or dissatisfied with a transaction, I could dispute it and get my money back. For example, a company charged me 55 cents more for shipping than I was quoted on their site. I *could* have disputed the entire transaction, and walked away with my money back, but what would that do? These disputes raise the cost of doing business for the companies, and only increase their fees to other consumers. Also, they cause the banks and credit card companies to raise their rates and hurt everyone. Ripoff Report's advice is always "dispute and get your money back." In this case, the original poster stated they signed up for the service! Thanks for ripping us all off, Ripoff Report.
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#3 Consumer Suggestion

You are mistaken

AUTHOR: De'anna - (U.S.A.)

Sci*Stamps.com is Stamps.com, that is just the way their charges appear on your account. I should know, I was foolish enough to sign up for their service, which I used twice, forgot about and just realized a couple months ago that I had been paying for it for 6 months and getting nothing out of it (such a waste of money, but I digress). So you aren't getting fraudelent charges from some company with a close name, it is actually them.
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