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  • Report: #1122269

Complaint Review: ScoreSense

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  • Submitted: Sun, February 09, 2014
  • Updated: Sun, February 09, 2014

  • Reported By: Tami — San Jose California
ScoreSense
Dallas, Texas USA

ScoreSense - Failed to cancel Membership Dallas Texas

*UPDATE Employee: ScoreSense

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Scoresense did not cancel accounts as confirmed in December 2013 phone call. I December 2013, I called to cancel accounts for both my husband and myself. The women on the phone confirmed the account was cancelled and did offer a 30 day free membership but confirmed the account was cancelled and no further bill would be sent. I just received another automatic bill for both accounts. I called and spoke with Lawn who stated the accounts were not cancelled and he could put thru a request for a refund. I then spoke with Fred, Manager on Duty, who stated they only course of action was the refund request and I would hear in 1-2 business days if the request was approved. This reoccurring charge caused me to have insufficient funds in my bank account costing me an additional $35.00. I feel that this company scammed me and in fact the first person did not cancel the account and lied to me. The accounts have now been cancelled but I have to wait and see if the approve a refund. 


This report was posted on Ripoff Report on 02/09/2014 12:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/ScoreSense/Dallas-Texas/ScoreSense-Failed-to-cancel-Membership-Dallas-Texas-1122269. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

ScoreSense

AUTHOR: ScoreSense - ()

Hi Tami,

 

We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at 877-335-6823 to address your concerns.  Our agents are available during the following hours:

 

Monday through Friday, 8AM to 5PM CST

 

We look forward to assisting you.

 

Thank you,

ScoreSense

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