• Report: #861159

Complaint Review: ScoreSense.com

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  • Submitted: Thu, March 29, 2012
  • Updated: Sat, June 23, 2012

  • Reported By: Randall — Fernwood Idaho United States of America
ScoreSense.com
4447 North Central Expressway Dallas, Texas United States of America

ScoreSense.com one of several victims on wrongfull deceatfully being made a member and takeing money not theirs Dallas, Texas

*Consumer Comment: worked for me

*Consumer Comment: cancelled b4 7 days. STILL charged

*Consumer Suggestion: Ken...Stop Trolling For Your Company (& lying that it is not your company)

*Consumer Suggestion: Here is an excerpt from their Terms of Use...

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Randall long member; 13966021 of scoresense.com
I fell for their scam and paid a $1.00 to check my credit score. I thought that was it, well 7 days later they deducted about $30.00 for membership. I called and heavly complained, they stated that if you dont cancel membership it then auto. Well that future is not in big, bold, upfront letters and is deceiving practice.
They emailed me and said my membership is counseled, today they emailed and said it was not,
they changed their mind. Dont know what to do. I may half to change my checking account becouse they will not close my account or refund my money. I am a proud Vet and sure did not expect to come back to this kind of treatment. If see they have done this to others, if I can get the same help and get my money refunded and account closed I will be glad to give you $10.00 of it. thank you
Randall L   P.O.Box xxx Fernwood,ID. 83830 (((REDACTED)))@yahoo.com
  CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 03/29/2012 05:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/ScoreSensecom/Dallas-Texas-75205/ScoreSensecom-one-of-several-victims-on-wrongfull-deceatfully-being-made-a-member-and-ta-861159. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

worked for me

AUTHOR: readtandcdoh - (United States of America)

you know the funny thing everyone loves the word FREE i use it all the time to get my scores even used it to dispute some items. read the email they send you it says its a 7 day trial there and on the website under FAQ and on one of the main info pages. ive never been charged more than a dollar.
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#2 Consumer Comment

cancelled b4 7 days. STILL charged

AUTHOR: JKB - (United States of America)

Sorry, but those scammed and charged are not alone. I did the free trial read the fine print. Cancelled my subscription fter 3 days max. Well, they pretty much beg you to keep their service. We can give you the same service for $9.99 a month. To which I responded "no thank you, My mom let me use her credit card to access the account since you refused to accept my pre-paid card as payment."  "Are you sure you want to cancel, we can figure out a way to use your pre-paid account....." YES, I want to cancel. "OK, We'll cancel your account"

Mom still got charged $9.99. I cancelled before the stupid trial was up. Definitely a scam!!

The sorry fact is is that the product is decent. I'd have gone back to the product had they not screwed me (Mom)
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#3 Consumer Suggestion

Ken...Stop Trolling For Your Company (& lying that it is not your company)

AUTHOR: legaleagle14 - (United States of America)

A common post you will notice throughout the Scoresense complaints (which are quite numerous due to their deceptive practices), is a response by "Ken" reprinting the terms and conditions.

To the consumers who have been defrauded, YES this is illegal activity. Numerous courts, especially those within ScoreSense's "primary place of business" jurisdiction have held so-termed "hidden" terms of uses to be null on much less. Here, ScoreSense has the terms and conditions links posted in a place not readily noticeable to your reasonable consumer.  Rather, they proceed by in-line linking and couching the recurring term in overbroad language that would easily be struck down. Ken, I don't know who your attorney is...but frankly, your terms and conditions are quite deficient and this is not "reasonably conspicuous notice" that $30 is coming out of the consumer's account each month. Don't waste your time replying that you have nothing to do with this company, you reply to each and every single Scoresense complaint with the same response of reposting those terms. Also, under current Texas law, this only helps somone who finally decides to sue you because it illustrates that you have been placed on notice and are aware of the deceptive practice.

Now, on to a solution.  Consumers, file a complaint with the Better Business Burea.

Or, better yet, file a complaint with the Texas Attorney General here: https://www.oag.state.tx.us/forms/cpd/form.php

Hopefully everyone chooses to do this and this fraudulent misrepresentation is stopped and the company is forced to post the recurring charge on the initial webpage.
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#4 Consumer Suggestion

Here is an excerpt from their Terms of Use...

AUTHOR: Ken - (USA)

the link is at the bottom of the trial ordering page.

8. In order to use the Sites and the Services, You must provide the following information:You must provide valid debit or credit card payment information at time of enrollment in Subscription Services, or at the time of purchase of Transactional Services. We will verify your debit or credit card information before processing your order, including performing an authorization in an amount up to the stated monthly membership fee for all Subscription Services, and/or all fees associated with the purchase of Transaction Services. The authorization amount may count against your debit or credit limit. For Subscription Services which include a free-trial period, if you do not cancel your free trial within the free trial period, you will be charged at the monthly rate in effect at that time for the Subscription Services for which you enrolled. Your debit or credit card (including, if applicable, as automatically updated by your card provider following expiration or change in account number) will continue to be charged each month at the applicable monthly rate unless and until you cancel the Subscription Services. IF THE SERVICES YOU CHOOSE INCLUDE A FREE-TRIAL PERIOD, YOUR FREE TRIAL PERIOD IS MEASURED IN 24-HOUR DAYS. FOR EXAMPLE, IF YOU SIGN UP FOR A 7-DAY FREE TRIAL PERIOD AT 10:00 A.M. ON MARCH 1, 2010, YOUR FREE TRIAL PERIOD WILL EXPIRE AT 9:59 A.M. ON MARCH 8, 2010.You may be required to provide your social security number and other personal information, such as previous addresses, employment, and other names, so that your identity can be verified in order to use some Services.You must provide true, accurate and complete information about yourself as prompted by the applicable form(s) for the Services and, for Subscription Services, to promptly update your information if and when it changes. If you provide any information that is untrue, inaccurate, or incomplete, or we have reason to believe that such information is untrue, inaccurate, or incomplete, we reserve the right to terminate your subscription or void your transaction.

9. Important Information regarding your authorization to charge your credit or debit cardBY SUBMITTING YOUR ORDER, YOU AUTHORIZE US TO CHARGE YOUR CREDIT CARD OR DEBIT YOUR BANK ACCOUNT THE STATED ENROLLMENT OR TRANSACTION AMOUNT AND/OR PROCESSING FEES AND FOR SUBSCRIPTION SERVICES ONLY, THE STATED AMOUNT PER MONTH AFTER YOUR FREE TRIAL HAS EXPIRED. Your enrollment in Subscription Services will continue month-to-month unless and until you cancel or we terminate your enrollment. If you purchase additional Services, they will be billed to the debit or credit card provided to us during enrollment.

You should have read this, proud vet and you should also cancel ASAP, before you're billed again.

NO deception at all, just carelessness on your part.

No, I DON'T work for them.

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