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  • Report: #1124563

Complaint Review: Scoresense

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  • Submitted: Tue, February 18, 2014
  • Updated: Tue, February 18, 2014

  • Reported By: lsquire9112 — Columbiana Ohio
Scoresense
4447 North Central Expressway Suite 110 PMB 406 Dallas, Texas USA

ScoreSense, a Product of One Technologies LP failed to cancel trial membership or refund fee of $29.95 Dallas Texas

*UPDATE Employee: ScoreSense

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I signed up for a one week free trial of their service, to view my credit score. I tried to call 6 days later to cancel, and had several "customer service" reps tell me they couldn't hear me on the line. I then called from a different phone and had the same result. My card was charged that day for $29.95.

I called again, got a rep who could hear me, and he sent a request for a refund after I explained my situation, but not before trying to keep my business, backing down to $5.95 per month. I received an email today that my request was denied for a refund of the $29.95 today. I spoke with someone there, who only tried to get further business from me. I would just like to make people aware of their practices to hopefully save someone else the trouble. 


This report was posted on Ripoff Report on 02/18/2014 03:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Scoresense/Dallas-Texas-75205/ScoreSense-a-Product-of-One-Technologies-LP-failed-to-cancel-trial-membership-or-refund-1124563. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

ScoreSense

AUTHOR: ScoreSense - ()

Hi,

We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at 877-335-6823 to address your concerns.  Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

 

Thank you,

ScoreSense

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