• Report: #1025680

Complaint Review: Scoresense

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  • Submitted: Fri, March 08, 2013
  • Updated: Tue, March 12, 2013

  • Reported By: Tcb — South Laguna Beach California U.S.A.
Scoresense
Internet United States of America

Scoresense Charged my Visa card $29.95 for a service I did not knowingly request. Internet

*UPDATE Employee: ScoreSense

*Author of original report: Scoresense has not returned my money

*UPDATE Employee: ScoreSense

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Scoresense posted on the web that they were offering free credit reports as mandated by the Federal Trade Commission. Once into the website, score sense asked for a $1.00 refundable fee for processing. Seven days later my Visa was charged $29.95. When i called customer service, scoresense refunded my $1.00 but refused to refund my $29.95. I then cancelled my Visa card in order to head off any more unauthorized charges scoresense might make on my Visa account. I have filed a dispute with my credit union. Scoresense in located in Texas but exactly where I have been unable to determine. Please contact your congress person, senators, and Senator Warren and report this bait and switch scam. 

This report was posted on Ripoff Report on 03/08/2013 01:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Scoresense/internet/Scoresense-Charged-my-Visa-card-2995-for-a-service-I-did-not-knowingly-request-Intern-1025680. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

ScoreSense

AUTHOR: ScoreSense - (USA)

Hi,

If you would like to speak with someone directly, please contact our Customer Care team at 877-335-6823 to address your concerns. Our agents are available during the following hours: Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,
ScoreSense

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#2 Author of original report

Scoresense has not returned my money

AUTHOR: Tcb - (U.S.A.)

The following was sent to me by scoresense  after I spoke with three different customer service representatives. The first rep had a thick accent and would not listen to what I said. The second Rep said he was located in Pennsylvania but had to get approval from the accounting department. The third rep who said he was in Texas argued with me. I then got the following from scoresense vis email.

Membership ID: XXXXXXXX

Dear XXXXX,

Thank you for contacting ScoreSense Customer Care. After careful review of your account, the following refund requests have been processed:

Transaction Date  
Billed Amount         
Refund Status          
   03/04/2013      
    $29.95       
 Not Approved
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#3 UPDATE Employee

ScoreSense

AUTHOR: ScoreSense - (USA)

Hi,

If you would like to speak with someone directly, please contact our Customer Care team at
877-335-6823 to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,
ScoreSense
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