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  • Report: #1143523

Complaint Review: Scoresense

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  • Submitted: Fri, May 02, 2014
  • Updated: Fri, May 02, 2014

  • Reported By: amber — Sheboygan Wisconsin
Scoresense
Internet USA

Scoresense Made me pay for a service they didn't provide. Dallas Texas

*Author of original report: I tried....

*UPDATE Employee: ScoreSense

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Upon cancellation of services I was "offered" a free 2 week extension to my account.  I had declined this offer and told them I just wanted the services cancelled.  When I saw my debit card was still billed for the next month, I called back and asked a representative why when I had cancelled the services.  I was told due to canceling the service a few hours after the "deadline" I was charged for the full next month.  I had then told her I was never told I was going to have to pay for the full next month, but I was offered 2 free weeks beyond the day I wanted to cancel.  Why would you offer someone 2 free weeks when your billing them for the next month anyways?  You would think they would have to provide that service for the next month anyways?!?!  RIP-OFF!!!!


This report was posted on Ripoff Report on 05/02/2014 09:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Scoresense/internet/Scoresense-Made-me-pay-for-a-service-they-didnt-provide-Dallas-Texas-1143523. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

I tried....

AUTHOR: amber - ()

I again called a representive, upon your request, his name was Charlie.  I was told he put in another request for the refund.  I made him aware of my complaint I reported with this site and a complaint I also filed with the Better Business Bureau.  Please don't ask me to call a representative to "work on this issue" if they're just going to tell me the same thing.

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#2 UPDATE Employee

ScoreSense

AUTHOR: ScoreSense - ()

Hi Amber,

We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at 877-335-6823 to address your concerns.  Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,

ScoreSense

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