• Report: #1171782

Complaint Review: Scoresense

  • Submitted: Sat, August 23, 2014
  • Updated: Sat, August 23, 2014

  • Reported By: WayneK — Seattle Washington
Scoresense
Internet USA

Scoresense We stopped the service several times, but they continue to pull funds. In addition, they mysteriously lost records of us calling even though we call several times. Internet

*UPDATE Employee: ScoreSense

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Scoresense continued to take automatic debits from our account even after we canceld.  We have canceleed 4 or 5 times and they keep taking funds.  Total $540.  They claim to not to have records of our calls, although when pushed on specifics they finally say they find sometime.  In addition, when they offer refunds they offer only one for $29...There is no way to speak directly to the financial department to solve problems only customer service who is unable to make any descision on their own.

 There seem to be a lot of others that have experienced the same problems and have started class action suits against Scoresense.  Scoresense says they are there to heop consumers, but they are quite the opposite.  I spoke to Scoresense about out conserns and wish to get our money back and the customer service department assured me they would put in  a good word.  However, today we received an email they refunded $1 out of the $540 requested.

 Scoresence.com is the worst site I've ever been assosiated with.  Scoresense as an entity is a thief.


This report was posted on Ripoff Report on 08/23/2014 08:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/Scoresense/internet/Scoresense-We-stopped-the-service-several-times-but-they-continue-to-pull-funds-In-addi-1171782. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

ScoreSense

AUTHOR: ScoreSense - ()

Hi,

 

We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at 877-335-6823 to address your concerns.  Our agents are available during the following hours:

 

Monday through Friday, 8AM to 5PM CST

 

We look forward to assisting you.

 

Thank you,

ScoreSense

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