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Report: #1154647

Complaint Review: Scoresense - Internet

  • Submitted:
  • Updated:
  • Reported By: Jenny — California
  • Author Not Confirmed What's this?
  • Why?
  • Scoresense Internet USA

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I had an awful experience with ScoreSense. I need a credit card report last year and searched the website, and this company pops on my screen from nowhere. Being trapped by the words "free", I used this website. I don't remember there was a monthly fee of $29.99 at the time when I use it. And that was February 2013. I usually don't pay enough attention to my credit card report, and last week I was so shocked to find out that I was charged $29.99 monthly fee for 17 months! I called this company immediately, and after the second call, I received an email telling me that I could only get refund $1.00 out of $500! Then after the 4th call, I was only able to get $29.95 refund. Then I begin to search for this company, and find out that there is so many complaints about this company, and all these complaints are truth! This company is a real scam!

This report was posted on Ripoff Report on 06/13/2014 01:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/scoresense/internet/scoresense-lost-more-than-500-dallas-texas-internet-1154647. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
3Consumer
0Employee/Owner

#4 Consumer Comment

They ARE a rip off!

AUTHOR: Rivers - ()

POSTED: Thursday, June 19, 2014

My husband called them several months ago to "cancel" the service and THEY are still taking $29.95 out of our bank account! What part of STOP don't they inderstand? 

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#3 UPDATE Employee

ScoreSense

AUTHOR: ScoreSense - ()

POSTED: Monday, June 16, 2014

Hi Jenny,

 We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at 877-335-6823 to address your concerns.  Our agents are available during the following hours:

 Monday through Friday, 8AM to 5PM CST

 We look forward to assisting you.

 

Thank you,

ScoreSense

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#2 Author of original report

Sounds like you are from this company

AUTHOR: Jenny - ()

POSTED: Friday, June 13, 2014

Are you from scoresense? Sounds like it.

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#1 Consumer Comment

They owe you nothing

AUTHOR: Stacey - ()

POSTED: Friday, June 13, 2014

 You are responsible for your credit card statements! Just like your bank statements, electric bills, water bills etc etc.  IF you read your statements every month then you could have saved yourself alot of money.

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