- Report: #960202
Report - Rebuttal - Arbitrate
Complaint Review: Scoresense.com
Scoresense.com4447 North Central Expressway, Suite 110 Dallas, Texas United States of America
Scoresense.com Beware of Scoresense.com's 'Free' 7 day trial period is NOT free Dallas, Texas
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However, when I checked my bank account on Monday, I saw a charge for $29.95 for the subscription that was cancelled. I immediately called again...I was told that the free trial period ended at 11:20 a.m. and that I had called to cancel the subscription after that time. I explained that I was unable to get through. The gentleman that I spoke with on Monday said that he will submit a request or refund with that explaination and that I should have my refund by Thursday.
When I checked my bank account today, Thursday, I saw that I did receive a refund...$1, that I had paid at the beginning of the free trial period. Once again, I called...this time, I was informed that my request for refund of the $29.95 was denied because I cancelled after the expiration of the 'free trial period'. (I cancelled approximately 45 minutes after the expiration because that was the first that I was able to get through to Scoresense on the phone).
At this point, I asked to speak to a supervisor, 'Josh', who in response to my explanation of why I couldn't call prior to the expiration time was that I could have called on Saturday! I said, well then that would make it only a 6 day trial period. 'Josh' said that he would re-submit my request for a refund with my explanation and that I would receive an email from them prior to the end of business today. As of this moment, I have not received any confirmation or email whether or not they will refund. I simply want my $29.95 for a service that I am not subscribed to.
This company clearly scams people who really cannot afford it....
This report was posted on Ripoff Report on 10/25/2012 05:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Scoresensecom/Dallas-Texas-75205/Scoresensecom-Beware-of-Scoresensecoms-Free-7-day-trial-period-is-NOT-free-Dallas-T-960202. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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