- Report: #586927
Report - Rebuttal - Arbitrate
Complaint Review: Self Storage Investing TRUSTED BUSINESS | Ripoff Report Verified Safe™ …businesses you can trust. Self Storage Investing’s goal to create community where thousands of Self Storage professionals from all over world come together in support, celebration of each other’s success. Self Storage Investing, Inc. is dedicated to educating potential investors on the most profitable strategies to achieve success in the Self Storage field. Self Storage Investing mission to supply tools so EVERY Real Estate Entrepreneur can have ability to profit in hottest form of all real estate.
Scott Meyer's Self Storage Home Study Course15570 Stoney Creek Way noblesville, Indiana United States of America
Self Storage Profits TRUSTED BUSINESS REVIEW: Self Storage Profits dedicated to total customer satisfaction. Self Storage takes educating clients to a new level.
*UPDATE: Self Storage Profits pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits consumers, ensuring complete satisfaction, confidence when doing business with a member business. Self Storage Profits, Inc. recognized by Ripoff Report Verified™ as a safe business service.
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EDitor's UPDATE: Positive rating and recognition has been given to Self Storage Profits for its full commitment to quality customer service.
Ripoff Report's discussions with Self Storage Profits, Inc. have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Self Storage Profits, Inc. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Self Storage Profits, Inc.'s principal, Mr. Scott Meyers, has informed us that his personal philosophy is that his clients success are the heart of the business. [continued below]....
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Scott Meyer during an onsite inspection held by a third party verification company with no biases toward Self-Storage Home Study Course.
Self-Storage Home Study Course is a product intertwined with Self-Storage Profits and Self Storage Investing that provides self-storage education for people who are interested in pursuing a career in self-storage. This product not only offers, "home study systems, and webinars" but it also offers access to live events and coaching services for a more hands on experience.
A potential customer can find information about Self-Storage Home Study Course via the internet, but most people learn about this product through the several conferences and speaking events that owner Scott Meyers is involved with around the country. After the home study course is purchased Mr. Meyers explained the type of experience a potential customer should anticipate, "when people come into our organization typically they purchase one of our home study systems. At that point they get both a welcome email, and they get a call from our customer service department to ask them if they want to use a free ticket that they have for one of our live events that comes as part of the package, or if they are interested in coming to one of our live events and purchasing a discounted ticket. Then giving them direction on where to get to any of the resources or bonus that were not included in their physical product."
SELF STORAGE PROFITS CUSTOMER CARE & COMPLAINT RESOLUTION
During the onsite interview, Mr. Meyers was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Meyers explained, "From time to time we’ve had somebody who may not have received their home study system if I spoke at a live event and we ran out, and we had to ship something and it took a little bit longer than expected. In that case we’ve either expedited if it wasn’t already in the process, or sent it out immediately. And then we usually give some type of bonus or free gift on top of that to make good for the issue that they had." Mr. Meyers explained that when the complaint is addressed with such care the customer, "once we got on the phone with them live they were very understanding and usually very happy that we rectified it immediately." After any type of complaint is made there is a three day follow-up policy in place to ensure that all products were received, and all questions were answered.
When asked to comment on complaints posted on Ripoff Report's website Mr. Meyers informed us, "we’ve been in business since 2007 we’ve only had one complaint, and that was from an individual on Ripoff Report. She felt that by buying our home study system and the fact that we say we will partner with some of our students, she expected that we would partner on every deal. This was a deal she brought to us that we were not interested in, and told her that she could certainly invest in it on her own, but it was something that we were not that interested in. It was not that great of a deal, and we had no interest." In order to rectify the situation Self-Storage Home Study Course, "offered to go back and make good with Rose Simpson and give her a full refund even after this occurrence, and at that time she had stated that her lost revenue and her claim of damage that we had done to her by not partnering with her on this facility was almost 200,000 which we felt was ridiculous for a 1,000 dollar home study system. She refused our refund and so there’s not much that we feel we can do to help Rose Simpson at this point." In order to assure future customers that Self-Storage Home Study Course is a quality company with the best interest of their customers in mind Mr. Meyers explained their many accreditations, "we are members of the Self-Storage Association and so we hold ourselves to the highest standards. I am also a certified Self-Storage Manager through the Self-Storage Association, and I am a member of the National Real Estate Investor Association. I speak at many of the large industry trade shows and conferences of those associations I just mentioned. So if there are customer complaints we know in today’s world of social media and transparency if those get back to any of those organizations or associations of people that I work with then that would not be good for business, and we hold ourselves to a higher standard because we know that hurts both our businesses."
When asked what type of changes they have made to honor their commitment to make things right with the customer per the request of Ripoff Report, Mr. Meyers assured us again that any customer who is unsatisfied with their program will receive a prompt and full refund.
Self-Storage Home Study Course is pleased to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Meyers further explains by stating, "it shows to the consumer who may search and find our name on there that we are committed to complete customer satisfaction for our folks, and also it means we have somebody in our corner that is independent third party to look into any of these matters and hopefully come to some type of resolve should anything like this ever happen again.
SELF STORAGE PROFITS / STATEMENT FROM THE FOUNDER SCOTT MEYERS
"We are one of the top education companies for helping investors and entrepreneurs launch and grow a successful Self Storage Business. With us, you'll always receive a you'll always receive the most complete package of materials and resources from a team who are currently at the top of their Self Storage game and adapts them to fit the needs of investors and entrepreneurs all over the world. Please take time to review our site, learn about some of our tools, meet the people who will help you along the journey, understand our history, and receive answers to some of your questions.”
Self Storage Profits, Inc.'s team have expressed their confidence in resolving any of it's clients issues or needs. Self Storage Profits takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Self Storage Profits, Inc. provides a very unique and refreshing approach to our work in that opportunities for suggestions and improvements are encouraged. Mr. Meyers is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with his employees and customers.”
Ripoff Report was pleased to learn that Self Storage Profits, Inc.'s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
SELF STORAGE PROFITS FAQs
What Exactly is Self Storage?
Self storage is an industry in which storage space is rented to tenants, usually on a monthly basis. A self storage business provides rooms, lockers, containers, and/or outdoor space in which tenants can store and access their goods. Self storage tenants include both businesses and individuals. The self storage industry has various business models now found in many parts of the world, and has been one of the fastest growing small businesses in many countries.
If it’s such a great business, why would someone want to sell?
First of all, it’s worth noting that Self Storage are sold at a discount every single day all across the country, so this isn’t a “rare” situation where this would happen. An example of why a lender would sell a facility is when a borrower stops paying on their loan. This note then becomes classified as a “Non Performing Note” (NPN) or a “Delinquent Loan”. So rather than deal with the NPN themselves, lenders will very often sell these off at big discounts just to free up their money to make a new loan. In addition, there are many reasons a private seller would want to sell their facility at a fair price: Retirement, trading up to a larger facility, tax implications, health, divorce, bankruptcy…virtually any life changing event would cause a seller to sell their facility, or just because it’s time.
Where should I seek Financing my Self Storage Facility?
The first place to start is by asking if the owner is interested in holding the note and receiving payments directly from the buyer, as in a traditional borrower/lender scenario. The tax advantages for the seller are huge, and so are his profits. If that is not a possibility, the next steps are to contact any banks in the market that you have a relationship with, and then a commercial mortgage broker that specializes in Self Storage.
I see these facilities everywhere; is the market saturated?
The reason we see so many, is that roughly 1 in 10 households rents 1 or more units in this country. It has become a commodity that many Americans can’t live without – more space! But don’t worry, with average market occupancies approaching 90% in this country, the Self Storage Business is far from becoming saturated any time soon.
What if I don’t have much Money or Credit?
The beauty of this business is that you don’t need a significant amount of capital or credit to start. In fact, many of our students have little to no money of their own and have still gone on to successfully own and wholesale Self Storage Facilities. The fact is that there is so much money available through banks and private lenders to fund your deals that by simply deploying a few of our strategies that we teach about how to close deals will finally remove the barrier to success due to lack of money.
What if I have a full time job?
Can I still do this? Most of the people we train to invest are in the same position and have gone on to buy their own properties. The strategies we teach allows you to start the business in your spare time. What many people have found, or have in mind, is that as they acquire more facilities, ultimately, it would end up costing them more money to go to work due to the lost opportunity of ignoring their Self Storage Investing business. That’s when people make the switch to becoming a full time Self Storage Investor.
What are the risks?
As with any investment, of course there are risks involved. But as a responsible investor it is up to you to get the proper education and professional guidance to reduce those risks as much as possible. Without doing the proper due diligence, you could end up making a bad acquisition and end up losing money. However, it is important to not that the same risks exist even when purchasing your own house. With the right education, you can ensure you safely invest your money so there is a significantly reduced chance that your investment isn’t as profitable as anticipated.
How do I make sure I’m doing everything properly and legally?
Now, I am not an attorney so even I don’t know all the specific laws as they pertain to real estate transactions in each state. But the good news is that I don’t need to. What I do and what I teach my students to do is to work with specific attorneys in the situations where they need to, but the key is to only work with them when you need to. Knowing how to work with your team members, like attorneys, wisely and economically is an easy skill to learn and essential to your success.
Realistically, How long will it take for me to get my 1st Self Storage Facility?
Investing in Self Storage needn’t be complicated. It’s a matter of understanding the deal, knowing how to complete the due diligence properly, and obtaining the necessary funding to close the deal. Once you understand these 3 steps, you can successfully acquire Self Storage facilities anywhere in the country – not just your own backyard. And the good news is that you can do this in as little as 10 hours a week or even less. Some of my most successful students have gone on to close their first deal in a matter of weeks. Like most things in life, the more time and effort you dedicate, the more successful you can become.
STATED IMPROVEMENTS FROM SELF STORAGE PROFITS
Self Storage Profits, Inc. recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Brandefined has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Mr. Meyers, Ripoff Report is convinced that Self Storage Profits, Inc. is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. Sadly, the author of the complaint below was unreasonable and didn’t allow Self Storage Profits the opportunity to make things right with them within reason.
STATEMENT FROM SELF STORAGE PROFITS:
Self Storage Profits tried everything we could to satisfy this customer. We offered Rose Simpson a FULL Refund for her Home Study System. She refused, and said that the lost opportunity cost her over $150,000. Self Storage Profits, Inc. felt what the customer was asking was out of line and not fair. All the employees at Self Storage Profits take customer satisfaction seriously. We’ve been in business since 2007 and have had over 2,000 people take our course and Rose is our only complaint since we have been in business. Any student who is not satisfied with our program can always get a refund if they feel the program did not work for them.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Scott Meyer's Self Storage Home Study Course Scott Meyers, Alcatraz Storage, LLC., Self storage investing, Real Estate Home Study Course Scam/Fraud noblesville IndianaI purchased Scott Meyer's self storage home study course in December 2009. From the very beginning Scott over promised and under delivered. Problem #1: In December 2009, Scott promised anyone who purchased his system that he would personally work them and help us evaluate self storage deals.When I emailed Scott a deal I did not hear back from him personally. Instead, I received a response from his business partner, Brad Sporer. Brad stated that he was one of Scott's acquisition managers and he would be working with me.I wasn't happy about this, but I tried working with Brad. It was apparent from working with Brad that he doesn't know what he is doing. When I questioned Scott about working with him instead he stated that he was too busy and no longer offering his services. Problem #2: Scott offered to possible partner with students on deals and split the profits 50-50. When I found a deal I presented it to Brad who said the split on the deals was only 10% and they took 90%. This was a contradiction of what was on Scott's website at the time to entice people to buy his home study course. Problem #3 It took Brad 3 months to evaluate a deal that should have taken a few days. Brad stated the he was doing additional research on this property but never presented me with any of this research. Instead, he sent me an email stating after 3 months his company was not interested in buying this storage facility because it was not big enough to hire a full time manager. I then contacted Scott by email. Scott responded and asked me to call him on his personal cell phone. When we spoke he said he would look at this deal and get back with me by the next day. He never contacted me as promised. I had to call him a week later to get an answer from him.He said he had a chance to look at this storage facility and the numbers did not work out. This was a totally opposite answer from what Brad gave for not purchasing the storage facility. I asked Scott twice to see the numbers he came up with for this facility and he totally ignored my request. Problem #4: Brad and Scott are partners yet they contradicted each other numerous times. I have 50+ emails I've saved to prove this.
Scott Meyer's is scamming people. He doesn't deliver what he promises. He entices people by stating that he personally would evaluate deals and he never did. He promised that if we did partner on a deal that we would split the profits 50-50 not 10% for me and 90% for them.
This report was posted on Ripoff Report on 03/29/2010 02:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Scott-Meyers-Self-Storage-Home-Study-Course/noblesville-Indiana-46060/Scott-Meyers-Self-Storage-Home-Study-Course-Scott-Meyers-Alcatraz-Storage-LLC-Self-st-586927. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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