• Report: #409227

Complaint Review: Scotts Lawn Service

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  • Submitted: Wed, January 07, 2009
  • Updated: Wed, January 07, 2009

  • Reported By:So. Pasadena California
Scotts Lawn Service
915 E. Grevillea Ct. Ontario, California U.S.A.

Scotts Lawn Service, Beware of Scotts Lawn Services Ontario California

*Author of original report: Scotts Lawn Service, Ontario

*REBUTTAL Owner of company: Unjust complaints

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Awhile back, I received a flyer from Scotts Lawn Service saying they would be in the neighborhood to give a free analysis on peoples lawns. I had one done and was given recomendations on a course of action to take. Their service is around $54 per treatment, and, of course, you need all 12 treatments according to them.

I stopped the service after 7 treatments because I never saw ANY improvements to my lawn. I could have went to the local hardware store and purchased a couple of bags a a fertilizer and had the same results or better. The technician is only there at your property for 5 minutes. He fills out his paperwork before he even gets out of the truck, sprinkles some product on your lawn, drops off the invoice on your door and he's gone.

Sometimes he will come twice in one month, so you get billed for two treatments in one month. Save yourself the expense and hassle with these guys. Scotts sell franchises to individuals who will eventually ruin Scotts good name. But then, if the corporate office keeps ignores all the complaints they have been recieving, then shame on them as well.

Nvragain
So. Pasadena, California
U.S.A.

This report was posted on Ripoff Report on 01/07/2009 02:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Scotts-Lawn-Service/Ontario-California/Scotts-Lawn-Service-Beware-of-Scotts-Lawn-Services-Ontario-California-409227. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

Scotts Lawn Service, Ontario

AUTHOR: Nvragain - (U.S.A.)

The owners of the Scotts Lawn Service in Ontario, CA has decided to make a very weak rebuttal to my original claim.  First, it IS possible to own a property and not reside in it. So, the property in question IS in the "area of service"...unfortunate as that may be. Secondly, I was never told or offered any "tailored" service. You speak to a woman over the phone when you decide to order the service. However, she made no reference to any "tailored" programs available. I guess one needs ESP to know this. I will also argue that the service is of "fair price" as well. $54 dollars for 5 minutes of sprinkling product on your lawn does not seen like a fair price to me at all. And as I stated in my original complaint, sometimes the technician comes out twice, so you have the privilege of paying these clowns twice a month for $108. Lastly, the owners of this company fails to mention the complaints of the technician, who fills out the paperwork prior to getting out of his vehicle or the double billing. And then they have the nerve to say they will "fix any problems as long as it takes". At least they have a sense of humor.
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#2 REBUTTAL Owner of company

Unjust complaints

AUTHOR: Scotts Mgmt - (U.S.A.)

It is unfair that somebody would make a claim not using there real name AND is located in a town that Scotts LawnService DOES NOT SERVICE.

Our Programs are tailored to a customers property, homeowners may modify them any way they please.

Yes it is true we do charge for our service a fair price. It is also true you can buy a can of paint in the same hardware store mentioned. But the painter is going to charge you $200 to put it on the walls.

At Scotts LawnService service we will keep trying to fix any problem, as long as it takes.
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