- Report: #574290
Report - Rebuttal - Arbitrate
Complaint Review: Scriptolution
ScriptolutionInternet United States of America
Scriptolution FMyScript Scriptolution FMyScript stole my money and keeps asking for more Internet
*REBUTTAL Owner of company: free updates
I e-mailed support asking for a free upgrade(since at this time they were now selling the whole script for $50 and I didn't want to have to pay another $50 for the script I thought I should have gotten in the first place).
I was rudely told that I would have to repay the license fee if I wanted to get the newest version of the script. I was quite angry but after some time I decided to just spend another $50 to get the new version of the script.
At this point I had now spent $300 on a script that anyone else on the internet could get for $50 so I was pretty ticked off. There are a few additional modules that I wanted to install for the script that cost $150 I e-mailed support again and kindly asked if they would be willing to give me the modules for free since I had already invested an absurd amount of money into this script.
Again I was told that I would not be able to receive the modules for free and I would have to pay $100 for them. So in total, they wanted me to pay $400 for a script package that any one at this point in time could get for merely $200, so basically they wanted me to pay double.
I am extremely disappointed in my experience with this company and I would advise anyone thinking about purchasing a script from them to look elsewhere, find a company the future-proofs their customers and doesn't try to screw them out of $200 like these shady business owners.
Also, don't get me wrong, I am aware of how software programming works, and I would not have had a problem paying another $50 for a script update had the update been something substantial, but honestly the only thing they changed was they added an anti-spam feature that I believe should have been included with the script in the first place when I spent $249 on it.
This report was posted on Ripoff Report on 02/24/2010 11:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Scriptolution/internet/Scriptolution-FMyScript-Scriptolution-FMyScript-stole-my-money-and-keeps-asking-for-more-I-574290. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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