• Report: #1034924

Complaint Review: Scully Rogers LTD

  • Submitted: Thu, March 14, 2013
  • Updated: Thu, March 14, 2013

  • Reported By: Jtaylor — Columbia Maryland
Scully Rogers LTD
2222 Kalakaua Ave Honolulu, Hawaii United States of America

Scully Rogers LTD Debit Check Card Fraud! Honolulu , Hawaii

*REBUTTAL Owner of company: Rubuttal for Ripoff Report

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On 11/13/12 I made a reservation to reserve a condo for 12/9 to 12/16. I made and authorized a $200 deposit. In the event of cancellation we understood that the $200 would cover the cancellation. We were unable to make the trip due to unforseen circumstances. I notified Scully Rogers on 12/3. Gross rental was only $1085 as noted on the attached rental agreement. At the time of booking we were well under 45 days within check in date yet only $200 was requested from us, we were not charged for 30% of the gross rental at that time, the $200 served as both security and cancellation deposit. We were notified that the remaining balance in total was due upon check in, no sooner or later. There were no other instructions or policies issued for cancellation for reservations made within less than 45 days per the signed rental agreement. Prior to 12/3 email cancellation, there were no other attempts to obtain or request additional funds to secure the unit. I was not aware of or notified that an additional $430.08 would be taken from my account as a cancellation fee until 12/6 after the money had
already been taken out of the account on 12/5. On 12/6 I received a very vague response from S. Rogers that a "cancellation fee" would apply and immediately after discovered that he had already helped himself to an additional $430.08. No further documentation was sent requesting signature or authorization for a "cancellation fee" once we received confirmation for the unit. In his attached VRBO confirmation letter, no further information was given in regards to a cancellation fee or a
cancellation policy for those booking under 45 days.

In short, I did not authorize the second transaction via fax, email, swipe, check, or anything; I only stated that I understood that the initial $200 non refundable deposit would cover the cancellation. Prior to 12/6, there was no indication that any further money would be taken or requested before check in, the balance would be due at check in. The $200 + $430.08 for a grand total of $630.08 money he has taken towards condo rental and cancellation far surpasses any amount signed or
authorized for. I have contacted Scully Rogers via phone as well as via email and we are unable to come to an agreement. He referred us to his rental agreement but the numbers and policies do not apply to the amount taken and there is no additional "cancellation fee" listed, no further documentation was sent explaining this supposed "cancellation fee".
 They helped themselves I didn't even authorize the transaction!

This report was posted on Ripoff Report on 03/14/2013 07:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Scully-Rogers-LTD/Honolulu-Hawaii-96815/Scully-Rogers-LTD-Debit-Check-Card-Fraud-Honolulu-Hawaii-1034924. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Rubuttal for Ripoff Report

AUTHOR: Scully Rogers Ltd - (USA)

Our Policy was clearly written on the rental agreement.

 

It's is so suprising to us to find a report like this. We use a very specific contract which very clearly states "that any cancellation wthing 90 days of the use dates would make the initial $200 deposit non-refundable. Additionally any cancellation within 45 days of check-in would also make an additional 30% of the gross rental income non-refundable." All of which we brought to the attention of the guest. Her cancellation occurred six days before her rental period was to start. It is interesting that she never specifically mentioned why her cancellation was necessary. She only mentioned unforseen circumstances. So who is deceiving who here? The month of December is probably the busiest time of the whole year and without doubt leaving the room open for a whole week during that time does have a specific cost for us, which she should be prepared to share. Furthermore, as she challenged our charge with her Bank the bank decided in our favor to allow the charge to remain. Sorry Ripoff Report, the real ripoff is someone who makes a $1436 reservation and then cancels just days before it is scheduled and then does not even care about the loss we received ($806) and it was much more than our charge to her ($630)

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