• Report: #1107105

Complaint Review: Sea Gamers Mall

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  • Submitted: Sat, December 14, 2013
  • Updated: Sat, December 14, 2013

  • Reported By: Alexis — Kuala Lumpur Other
Sea Gamers Mall
Internet Malaysia

Sea Gamers Mall Seagm.com, seagm Bad quality and rude customer services , empty promise Perak Internet

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14/12/13 I purchase I itunes gift card on seagm.com and found out that the card they deliver was invalid P/S : third time their card department explained was human error due to typo last two time I contacted the customer services after my movie outing , the lady promised me to issue a new pin on the next day morning . I contacted the customer services again on 11:4x am next day due to no new card received and the customer services official mentioned that it take three days to process , I have some argue with her and keep mentioning the promise. Has been made by her colleague . She said this is not her promise , I like wtf customer services speak on behalf company not your own . I mention I will file a complain in consumer department , she reply : please go . I request transfer to a senior official , she direct transfer me without my notice . So go to another customer services official not a senior name Vincent Teh he explain his colleague yesterday explained wrongly to me , I reply that's not my concern . [continued below]....

..... I request for manager's email address so that I can file in a complain but unfortunate he gave me general email address : helper@seagm.com . At the end he direct cut off the chat again without my concern All chat are print screened by my ipad , I will file this case to malaysia consumer department as well and write in several well known malaysia forum to destroy their hard builded reputation .


This report was posted on Ripoff Report on 12/14/2013 09:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sea-Gamers-Mall/internet/Sea-Gamers-Mall-Seagmcom-seagm-Bad-quality-and-rude-customer-services-empty-promise-P-1107105. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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