- Report: #1145902
Report - Rebuttal - Arbitrate
Complaint Review: Seal Skin Covers
Seal Skin Covers230 Western Pkwy, Unit 6 Butler, New Jersey USA
Seal Skin Covers Elite Boat Covers misrepresented "custom", charged my credit card, processed a return, and never replaced the cover...worst customer experience ever! Butler New Jersey
*Author of original report: I was told that they are refunding my money
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A "custom" cover was ordered for my boat. Specific to the year, make, and model. The cover was shipped without all of the straps needed to fasten the cover to the trailer. I was told that to have the straps replaced for a trip I was taking at the end of the week, I would need to pay $23 for expedited shipping. The straps arrived several weeks later. The cover did not fit as described.
A return authorization was issued and the cover was returned. I was notified that they had indeed received my return and an proper replacement was on the way. That was a month ago.
Since then I have called the sales line and the customer service line multiple times. I have left mesaages and no return call has been received. I have sent multiple emails. None of which have ever been replied to.
I called again today and was told to leave a message, as they were backed up in customer service. I was then told that contacting the sales line over and over was not going to help and he then used a number of exploitives and a biggoted slur and hung up on me.
This report was posted on Ripoff Report on 05/12/2014 10:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/Seal-Skin-Covers/Butler-New-Jersey/Seal-Skin-Covers-Elite-Boat-Covers-misrepresented-custom-charged-my-credit-card-proce-1145902. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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