• Report: #1145902

Complaint Review: Seal Skin Covers

  • Submitted: Mon, May 12, 2014
  • Updated: Mon, May 12, 2014

  • Reported By: Florida Boater — Florida
Seal Skin Covers
230 Western Pkwy, Unit 6 Butler, New Jersey USA

Seal Skin Covers Elite Boat Covers misrepresented "custom", charged my credit card, processed a return, and never replaced the cover...worst customer experience ever! Butler New Jersey

*Author of original report: I was told that they are refunding my money

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 A "custom" cover was ordered for my boat.  Specific to the year, make, and model.  The cover was shipped without all of the straps needed to fasten the cover to the trailer.  I was told that to have the straps replaced for a trip I was taking at the end of the week, I would need to pay $23 for expedited shipping.  The straps arrived several weeks later.  The cover did not fit as described. 

A return authorization was issued and the cover was returned.  I was notified that they had indeed received my return and an proper replacement was on the way.  That was a month ago.

Since then I have called the sales line and the customer service line multiple times.  I have left mesaages and no return call has been received.  I have sent multiple emails.  None of which have ever been replied to.

I called again today and was told to leave a message, as they were backed up in customer service.  I was then told that contacting the sales line over and over was not going to help and he then used a number of exploitives and a biggoted slur and hung up on me.


This report was posted on Ripoff Report on 05/12/2014 10:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/Seal-Skin-Covers/Butler-New-Jersey/Seal-Skin-Covers-Elite-Boat-Covers-misrepresented-custom-charged-my-credit-card-proce-1145902. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

I was told that they are refunding my money

AUTHOR: Florida Boater - ()

 "I don't know what your problem is, it's just a boat cover!"  Michael, Seal Skin Covers - May 12, 2014

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