• Report: #155083

Complaint Review: Seamiles Carnival Card - Juniper Bank

  • Submitted: Fri, August 26, 2005
  • Updated: Sat, August 27, 2005

  • Reported By:Clearwater Florida
Seamiles Carnival Card - Juniper Bank
seamiles.com Internet U.S.A.

Seamiles Carnival Card - Juniper Bank ripoff redeemed seamiles are NOT worth their "limited" benefits they offered Internet

*UPDATE EX-employee responds: Again with the mis-information!!!

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Trying to switch my Captial One Carnival miles to Juniper has been a hassel and time consuming.

Mary I do agree with you.
After logging onto their website, which does not easily explain the benefits, and one does have to search from one website to another website after each click when looking for information, clicking through to locate information is very time consuming.

The Capital One Carnival Card was Very Good.
Juniper SeaMiles is poor in comparison.

They indicate "free" cruise, but you have to spend a large amount of time "clicking" through their websites trying to locate what your Seamiles are tradeable for.

Locating what page that list the benefits is time consuming and I have hassle. (just try it and you will see what I mean)

I called their 1-877 number and the Rep responded as if I was bothering them with my questions. Had they listed this needed information by customers on their website, I would not have had to call them and experience the long wait of being on hold.

Clicking on "Member Benefits" only takes one to the Cruise Center page where they want for you to book a cruise, and still not showing what you can get for the Seamiles total that you have accumulated.

I have not yet located the "fees" on their website because they are not listed on the site.

If there is anyone, someone who can guide me to a different company, preferrably one like Capital One Carnival Card was doing I would appreciate it.
With the Capital One Carnival Card we were able to purchase items from the cruise line using our Carnival Miles.

I would not reccommend this Juniper Carnival Seamiles to anyone.

Clearwater, Florida

This report was posted on Ripoff Report on 08/26/2005 12:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Seamiles-Carnival-Card-Juniper-Bank/internet/Seamiles-Carnival-Card-Juniper-Bank-ripoff-redeemed-seamiles-are-NOT-worth-their-limite-155083. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

Again with the mis-information!!!

AUTHOR: Jabir - (U.S.A.)

As I have stated to MANY clients in the past, the conversion was done automatically. If all criteria are met (BOTH accounts have same PRIMARY owner), the swith is done with no customer input. Documentation was sent out both by Capital One and Juniper bank explaining this.
As for redemption, that is processed THROUGH CARNIVAL.Juniper does have access to info regarding minimum redemption levels (up to $500 off the cost of a cruise for 10,000 sea miles), as well as some other general levels. I won't bombard you with accurate information here since mis-information is such a strong motivator for you thus far. As for the tone of the rep you spoke with, I can only say to you what I have for years said to anyone working/talking on a telephone, TONES ARE SUBJECTIVE. Just because you interpret a tone a certain way doesn't mean your correct. We have to always be mindful of cultural,regional,language and gender differences (biases) that affect both parties.
With regards to the preference of service, Carnival chose to go to Juniper bank because of the proven record of satisfaction in the service. You should know that no system is perfect, but your opinion of the service is skewed probably more due to frustration based in a lack of understanding rather than a lack of effective customer service. If I could count the # of irate,rude and ignorant calls I've personally received who ended up apologizing after their embarrassment was asuaged...
Lastly, anyone you speak to directly at Juniper bank will not be the person(s) responsible for web design (they aren't taking calls from customers.They work on actual WEB issues). Juniper offers correspondence outlets for complaints/suggestions in several mediums- 1.General Correspondence
Juniper Bank
PO Box 8801
Wilmington, DE 19899-8801
3.And the reps will even document your concerns and forward them to the appropriate department.
My questin is...
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