On April 18,2007 I booked a cruise for 2 people to the Bahamas, using my Seamiles Account for the 1st time. My consultant was Brenna Dorr (ext.4075). The total amount for this cruise was $ 2024.80, this included the cruise,taxes,and travel insurance.
On Monday April 23,2007, I tried to buy gas, but my card was rejected. I called Juniper(Barclays) to find out what was going on, as I knew there was plenty of funds available. I was told I was over because of the 2 cruises I booked. I asked what 2 cruises, that I booked 1 cruise? I was told the amounts were as follows.
April 23: Carnival $ 1811.20
April 24: Carnival $ 1861.60
April 24: Travel Ins. $ 138.00
April 24: Cruise Line $ 25.20
I told the Representative at Juniper that I was being double charged for the tickets: the charge on April 24th was wrong and should not be on my account. I was told to call Seamiles and have them remove the charges.
Over the next week I talked to Reviere & Sabrina(ext 4209) several times, at Seamiles. At Juniper (Barclays) I talked to Vicki & Pat ( ext.32843). The last time I talked to Sabrina at Seamiles I was told my booking number(8R0L97) was cancelled. They issued a new booking number (8R5Q22). I was also told they were refunding the overcharge of $ 1861.60 to my credit card.
As of Friday April 27,2007, charges for 2 cruises were still on my credit card. There was no refund given. I called Seamiles and was told that Carnival had to send in the refund request. I then called Carnival again, after a discussion with them, I was told it could take 3 weeks before they summit a refund. Then Juniper told me it could take another 10 days after that before my account gets cleared.
Because we are retired ,on a fixed income and it was the end of the month, we had to borrow gas money to get to Doctor's Appointments.
Corpus Christi, Texas