- Report: #256175
Report - Rebuttal - Arbitrate
Complaint Review: Seamiles
Seamiles10030 N 25th Ave Phoenix, Arizona U.S.A.
Carnival Seamiles Ripoff dishonest fraudulent billing Phoenix Arizona
*Consumer Comment: Rip off, or Mistake???
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On Monday April 23,2007, I tried to buy gas, but my card was rejected. I called Juniper(Barclays) to find out what was going on, as I knew there was plenty of funds available. I was told I was over because of the 2 cruises I booked. I asked what 2 cruises, that I booked 1 cruise? I was told the amounts were as follows.
April 23: Carnival $ 1811.20
April 24: Carnival $ 1861.60
April 24: Travel Ins. $ 138.00
April 24: Cruise Line $ 25.20
I told the Representative at Juniper that I was being double charged for the tickets: the charge on April 24th was wrong and should not be on my account. I was told to call Seamiles and have them remove the charges.
Over the next week I talked to Reviere & Sabrina(ext 4209) several times, at Seamiles. At Juniper (Barclays) I talked to Vicki & Pat ( ext.32843). The last time I talked to Sabrina at Seamiles I was told my booking number(8R0L97) was cancelled. They issued a new booking number (8R5Q22). I was also told they were refunding the overcharge of $ 1861.60 to my credit card.
As of Friday April 27,2007, charges for 2 cruises were still on my credit card. There was no refund given. I called Seamiles and was told that Carnival had to send in the refund request. I then called Carnival again, after a discussion with them, I was told it could take 3 weeks before they summit a refund. Then Juniper told me it could take another 10 days after that before my account gets cleared.
Because we are retired ,on a fixed income and it was the end of the month, we had to borrow gas money to get to Doctor's Appointments.
Corpus Christi, Texas
This report was posted on Ripoff Report on 06/22/2007 09:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/Seamiles/Phoenix-Arizona-85021/Carnival-Seamiles-Ripoff-dishonest-fraudulent-billing-Phoenix-Arizona-256175. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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