- Report: #292291
Report - Rebuttal - Arbitrate
Complaint Review: Sears Appliance Repair And Service
Sears Appliance Repair And Service145 W HILLCREST DR Thousand Oaks, California United States of America
Sears Appliance Repair And Service it took to long to get the part, and they fail to leet me know about it Thousand Oaks California
*Consumer Comment: Sears non-service.
*UPDATE EX-employee responds: Not a new story ....
*UPDATE Employee: Processes are being improved
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They came out, ordered the part - said as soon as it got to me to give them a call and they'd be out to fix it. The part still hasn't come. How does one live without a fridge for 13 days with 5 kids? Don't ask - it is nearly impossible.
As it happens, the part is on backorder. Is that because there have been too many others that are broken the exact same way as mine? YES - look on the (((Redacted))) under Maytag.
I've been told since it isn't a matter of "LIFE OR DEATH" (by Sears Rep. David in Arizona) that it is not a priority no matter how much I spent on the fridge or the extended warranty.
I will think twice before shopping again at Sears.
They may be here in 4 more days, so they say.
Sears Customer Service Sucks!!!
Max99999 simi valley, California
This report was posted on Ripoff Report on 12/17/2007 03:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sears-Appliance-Repair-And-Service/Thousand-Oaks-California-91360/Sears-Appliance-Repair-And-Service-it-took-to-long-to-get-the-part-and-they-fail-to-leet-292291. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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