- Report: #292291
Complaint Review: Sears Appliance Repair And Service
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| Sears Appliance Repair And Service 145 W HILLCREST DR
Thousand Oaks, California United States of America |
|
Sears Appliance Repair And Service it took to long to get the part, and they fail to leet me know about it Thousand Oaks California
*Consumer Comment: Sears non-service.
*UPDATE EX-employee responds: Not a new story ....
*UPDATE Employee: Processes are being improved
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They came out, ordered the part - said as soon as it got to me to give them a call and they'd be out to fix it. The part still hasn't come. How does one live without a fridge for 13 days with 5 kids? Don't ask - it is nearly impossible.
As it happens, the part is on backorder. Is that because there have been too many others that are broken the exact same way as mine? YES - look on the (((Redacted))) under Maytag.
I've been told since it isn't a matter of "LIFE OR DEATH" (by Sears Rep. David in Arizona) that it is not a priority no matter how much I spent on the fridge or the extended warranty.
I will think twice before shopping again at Sears.
They may be here in 4 more days, so they say.
Sears Customer Service Sucks!!!
Max99999 simi valley, California
U.S.A.
This report was posted on Ripoff Report on 12/17/2007 03:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sears-Appliance-Repair-And-Service/Thousand-Oaks-California-91360/Sears-Appliance-Repair-And-Service-it-took-to-long-to-get-the-part-and-they-fail-to-leet-292291. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Consumer Comment
Sears non-service.
AUTHOR: Ernest - (U.S.A.)
SUBMITTED: Thursday, December 27, 2007
And when Sears sells Kenmore their house brand, they are 100% responsible for all repairs which should be done in an efficient manner. If they cannot, then I suggest they only sell clothing or some other crap.
#2 UPDATE EX-employee responds
Not a new story ....
AUTHOR: Marcus - (U.S.A.)
SUBMITTED: Thursday, December 27, 2007
#3 UPDATE Employee
Processes are being improved
AUTHOR: Feralucce - (U.S.A.)
SUBMITTED: Thursday, December 27, 2007
It bothers me that people cannot grasp that sears does not manufacture anything. Period. at all. Therefore, they do not make the parts and HAVE to order it.
