- Report: #942606
Report - Rebuttal - Arbitrate
Complaint Review: Sears Appliance Repair Service
Sears Appliance Repair ServiceInternet United States of America
Sears Appliance Repair Service Sears Home Services Worst service ever - dishwasher repair No clue where their hotlinenis , Internet
We get the part, call Sears, and schedule the next possible appointment. 10 days later!!! We schedule it for after 3 pm, and then Sears tells us the day before that it would be between 8 and 12. Three phone calls and the claim that WE were confused (with a snippy tone) and I got disconnected every time hey put me on hold.
So we rescheduled the appointment for 3 days later (the business trip could not be rescheduled!), technician shows up, works for an hour, and tells us that the first tech ordered the WRONG control panel. So he orders another one and we schedule an appointment for tomorrow 8-12 pm.
Now today I find out, again after scheduling family live and business trip across the country around it, that Sears moved the appointment to 1-5 pm (when my husband goes to the airport and I have to get the kids from school 10 miles away) because we had wanted the last appointment after 3 according to their notes. ????? I am just speechless.
This report was posted on Ripoff Report on 09/17/2012 05:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sears-Appliance-Repair-Service/internet/Sears-Appliance-Repair-Service-Sears-Home-Services-Worst-service-ever-dishwasher-repair-942606. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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