• Report: #273419

Complaint Review: Sears Auto Center Greenville, Ms. Mgr. Fred

  • Submitted: Sun, September 09, 2007
  • Updated: Thu, September 13, 2007

  • Reported By:Arkansas City Arkansas
Sears Auto Center Greenville, Ms. Mgr. Fred
1651 Hw 1 South Greenville, Mississippi U.S.A.

Sears Auto Center Greenville, Ms. Mgr. Fred Deflected Dunlop tire Greenville Mississippi

*UPDATE Employee: Warranty Info

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Purcashed a set of tires from Sears, went out the next morning and one of the tires was flat. Called Sears and told them about it, the steel belt had separated from the rubber there was a big bubble in the center of the tire.

Mangement was going to order a new tire be in Thursday, called and was told no one had order the tire. Fred the manager ordered the tire; but when I went to pick up the tire I was told that I had to pay for the tire, because I did not purchase road hazard insurance they could not replace the tire. Therefor I feel Sears is in the insurance business instead of tire, after one of use from the store to my home I shouldn't need insurance for a replace.

I was told by Fred since I was rude he wash his hands.

Belle
Arkansas City, Arkansas
U.S.A.

This report was posted on Ripoff Report on 09/09/2007 07:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sears-Auto-Center-Greenville-Ms-Mgr-Fred/Greenville-Mississippi-38701/Sears-Auto-Center-Greenville-Ms-Mgr-Fred-Deflected-Dunlop-tire-Greenville-Mississippi-273419. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Warranty Info

AUTHOR: Nick - (U.S.A.)

That problem is covered by the manufactuers warranty. Unfortunately though, no one at the store, not even the manager can garuntee a delivery time. There are 3 ways to get that tire into the store, Either by ordering it from another store and waiting on them to ship it, ordering thru our warehouse but usually you've got to order it atlest 5 days before the delivery date of their normal shipment. Or, depending on the exact tire, which you didn't say what it was, you can order direct from the manufacture.

As far as them asking you for a payment, I'm just assuming the associate may have been new. It is per company policy to obtain payment before ordering a tire. Since this was a warranty issue, they shouldn't need to do this unless the tire was very old and you were not getting a complete credit.

Sears road hazzard coverage is nice to have. It covers you if you have damage to the tire, such as a bubble from a belt seperation that is generally cause from impact to the tire. It also covers flat repairs, and covers you if the tire is beyond repair. Unless you are very experienced in this field, it is easy for someone to assume your problem was caused by an impact, which would be covered under the RH coverage. It isn't very common that this type of problem is a defect. I've been in this industry for years and I have only seen this type of defect once.
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