• Report: #1025528

Complaint Review: Sears Auto Center Gurnee Mills

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  • Submitted: Fri, March 08, 2013
  • Updated: Fri, March 08, 2013

  • Reported By: Lillie — Gurnee Illinois United States of America
Sears Auto Center Gurnee Mills
6136 Grand Ave, Gurnee, Illinois United States of America

Sears Auto Center Gurnee Mills Completely amateur techs, sub standard parts and resultant $400.00 theft by deception. Gurnee, Illinois

*Consumer Suggestion: alway's check& get a second opinion

*UPDATE Employee: Provide Reciepts and Written Works by both Parties

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When my  car 's alternator failed  I had my vehicle towed to Sears Auto Center (big mistake). They talked me into a new alternator, battery and belt. After installation, the lights would intermittently dim and brighten after starting in the morning. It had never done this before so I returned it to Sears. They found a voltage drop after the vehicle was turned off at night and claimed I had after market parts ( an oil heater unit that was professionally placed when the vehicle was brand new)and upgrade the battery (at my expense). The same problem happened three more times. Back to Sears. where they were rude, condescending and hostile toward me. Ultimately they took my vehicle to a local dealer service center and then Sears charged me $400 for this dealer to stay there was nothing wrong with my electrical system. Subsequently I had the problem diagnosed by someone else as a faulty under-the-hood lamp. So there was clearly an electrical draw causing this voltage drop and I paid Sears $400.00 for nothing. I could have purchased three alternators for the total $1000 cost I was charged. I will never go to any Sears store or center or anything again!

This report was posted on Ripoff Report on 03/08/2013 08:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sears-Auto-Center-Gurnee-Mills/Gurnee-Illinois-60031/Sears-Auto-Center-Gurnee-Mills-Completely-amateur-techs-sub-standard-parts-and-resultant-1025528. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

alway's check& get a second opinion

AUTHOR: bia''''isa - ()

I would say that both sears and GM, couldn't find this problem for one simple reason by not using a volt meter to check for this problem called a parasitic draw "hence" meaning what is causing this "Electrical Draw". this  happens all the time when these shops rely on a hand-held or a snap on "electrical system&Battery draw" Tester. This will not tell the "tech" what is causing a draw what so ever, which every good tech will say.I need at least an HR" to see why or what is causing this problem in the first place. furthermore when it comes to "electrical" problems find a shop who has a tech to deal with problem like this or who they highly recommend. most shops will send hard to fix "electrical problems" just like you had.
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#2 UPDATE Employee

Provide Reciepts and Written Works by both Parties

AUTHOR: ACM2752 - ()

We expect that to make allegations such as the ones listed above that the author provides the readers with copies of his reciepts for his 1992 Chevrolet Blazer both from Sears and the Highly Regarded GM Authorized Dealer here in town.  Let The Consumers Read The Comments made by management both from the Dealer and Sears Auto Center management and employees and come to conclusions themselves.  NOTE** ALL of the reciepts that are saved digitally and hard copy at both establishments and are signed and acknowledged by the Author of this report--reciepts, that explain in great detail what the author demanded of the Auto Centers as well as the good faith made by both Auto Centers to him--should speak volumes. 

Also, provide us the copies of the diagnosis by the shop that found the light to be the issue under the hood.

Not only was management both local and corporate nothing but cooperative with the customer, yet per the customer's demands for replacement of good working name brand parts both Sears and the Customer Agreed to a third party inspection by a GM dealer since it is a GM Vehicle.  GM Dealer had the vehicle for multiple days--they could not find an electrical drain issue or ISSUES WITH THE SEARS BATTERY OR ALTERNATOR.  There is no sense in charging a consumer money for a 'fix' if there is nothing to fix--it cost both establishmints more to accomodate the vehicle for multiple days but did so out of good faith.

While at the dealer the Author not Sears Auto Center contacted the dealer to request services on his own behalf that were not authorized or know about from Sears Auto.  The Author quickly wore out his welcome with the GM dealer and management had to get involved after the Author thought it appropriate to argue with the service writers at the dealer. The Author also refused to pay his bill (that was agreed upon in writing with Sears Management) at the dealer--NOTE** Author requested work to be performed on his behalf while the car was originally brought there for only an electrical diagnosis from Sears.  The GM Service Manager had to contact Sears Management via personal cell phone to get the vehicle out of his shop and that the Author is no longer welcome at the dealer.







Upon paying for work at the GM dealer (most of which the customer requested) to make good for the dealer dealing with him Sears Auto picked the vehicle up due to an active work order still open and needed a signed final copy acknowledging the dealers and Sears Auto Center services performed.  The Dealer Invoice Total was added to the customer Sears zero dollar ticket and discounted in good faith to the customer (so cheaper than what he would have paid at the dealer).  Management called the author and and he was courteous and understanding and agreed to pick the vehicle up. 







Upon coming to the Auto Center to pick his 1992 Blazer up he provided payment and SIGNED the invoice--He also was provided with the multiple page dealer diagnosis and synopsis of works performed. 







NO customer interaction since the invoice date between Sears or the Author.  There is no question that both the dealer and Sears would Do The Right Thing if our Work or Products were found to be defective or not to standard.  Not only is Sears Auto Gurnee standing by its work but the entire Sears Automotive antionwide. It would be foolish for a shop to sabatoge its own work or reputation to potentially hurt the other 800 locations nationwide.   



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