- Report: #979071
Report - Rebuttal - Arbitrate
Complaint Review: Sears Auto
Sears Auto8355 U.S. 64 Memphis, Tennessee United States of America
Sears Auto Sears Holding Company Sears Damaged My Transmissions and Caused the Need for Additional Repairs Memphis, Tennessee
I took my vehicle there on 9/23/2012 to have the transmission fluid changed. While I thought they had done a good job, I soon realized the opposite. It was soon pointed out to me by a relative that the transmission was now leaking fluid. I had my wife take it back to Sears to have this repaired. There they noticed that a bolt was missing from the transmission pan. They denied any responsibility and refused to correct the issue, instead sending us to another service center.
The other center noticed no damage to the pan and replaced the bolt for free. Unfortunately what Sears did caused it such that the bolt would not stay. After a few weeks it was leaking again as the bolt had fallen out and other bolts were loose. This required a complete and proper transmission fluid change and flush.
I gave Sears every opportunity to correct this. However, they refused to admit their responsibility for the poor job their technicians did. They would not correct the problem originally and have fought my complaint to the BBB and my disputing the credit card charge. Fortunately I paid with a credit card and they are able to hold Sears responsible for their poor work.
Again, I strongly urge anyone to steer clear of Sear Auto unless you want to pay twice for the same repair.
This report was posted on Ripoff Report on 12/07/2012 10:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sears-Auto/Memphis-Tennessee-38133/Sears-Auto-Sears-Holding-Company-Sears-Damaged-My-Transmissions-and-Caused-the-Need-for-Ad-979071. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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