• Report: #42420

Complaint Review: Sears Automotive Center

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  • Submitted: Wed, January 22, 2003
  • Updated: Mon, February 22, 2010

  • Reported By:Plaistow New Hampshire
Sears Automotive Center
Broadway St., Rockingham, Park, Salem, New Hampshire U.S.A.

Sears Automotive Center rip-off Have Killed My Cars Salem New Hampshire

*Consumer Comment: the entire problem was solved when I contacted steven sears attorney consumer protection firm in tampa

*Consumer Comment: What do they have to gain?

*Consumer Suggestion: Sears does scam in automotive

*UPDATE EX-employee responds: Sorry Robin

*Consumer Comment: I'll let you know

*Consumer Comment: I wouldn't let them check the air in my tires.

*Consumer Comment: Idiots only compound the problem! TROLL ALERT!

*Consumer Comment: She has convinced me that Sears tires and installation are really good

*Author of original report: My mistake, I must apologize

*UPDATE EX-employee responds: Sears would have NOTHING to gain by causing a problem

*Consumer Comment: There may be more to this story..

*Consumer Comment: There may be more to this story..

*Consumer Comment: There may be more to this story..

*Consumer Comment: There may be more to this story..

*Consumer Comment: Bravo Franklin! Boohoo to Robbin!

*UPDATE EX-employee responds: Best contact Erin Brochivich to solve your lack of understanding of this

*Consumer Comment: tires have NOTHING to do with auto ENGINES

*Consumer Comment: Oh, Franklin.....

*Consumer Comment: Oh, Franklin.....

*Consumer Comment: Oh, Franklin.....

*Consumer Comment: Oh, Franklin.....

*UPDATE Employee: You've got to be kidding.

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I believe Sears damaged my vehicles. In the fall of 2001 I took my 1991 Toyota Tercel to Sears for tires and an alignment. Less than two days later the car blew a rod on the highway, even though I checked the oil several days before taking it into them. I'd had no engine problems before taking it in either. I bought a 1993 Mazda Protege. The car was well taken care of, and having a history in maine and New Hampshire had mostly highway miles.

I took the car in for tires and an alignment at the same Sears this monnth (1/03). First I was told I needed a rim. I was shown that one did not spin straight. I had a full sized flat tire in the trunk. I requested they use that one. They said sorry that ones warped also. I let them know I had more at home and did not need to purchase a new one. After a little back and forth on my options, one of which was that I not get the tires or alignment at that time and return with more rims if the alignment could not be done, I was told the alignment would still be in warranty and I can come back with other rims.

Needless to say I paid over $250.00 and less than 2 days later the car will not run. The engine is seized and again oil was adequate and there were no prior engine problems. I wonder if others have had problems with this center that they thought moot because the car no longer runs. I'm interested in knowing if your car died of "unnatural causes" soon after servicing at Sears, there by your lifetime warranties being good for less than a week.
Brenda
Plaistow, New Hampshire
U.S.A.

This report was posted on Ripoff Report on 01/22/2003 10:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sears-Automotive-Center/Salem-New-Hampshire/Sears-Automotive-Center-rip-off-Have-Killed-My-Cars-Salem-New-Hampshire-42420. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 22Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

the entire problem was solved when I contacted steven sears attorney consumer protection firm in tampa

AUTHOR: jim - (USA)

Just a couple of phone calls and all the repairs were made when I got alhold of the consumer protection attorney and lemon law agency advocate with the assistance of steven sears attorney law firm and the attorney general did not have to help to get the final repairs made and keep the car safe on the road.  just remember that they had to recall million of toyotas for bad brakes and sudden accelleration. 


Why take any chances with the safety of passengers and other drivers and pedestrians.

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#2 Consumer Comment

What do they have to gain?

AUTHOR: Ace2008 - (U.S.A.)

I worked in the Automotive Service Industry for almost 10 years now. I started at a Tire/Lube Center very similar to Sears Automotive.

All cars that came in would go through a 24 Point Inspection. Whether it was for an Oil change Or for tires. Thus the reason why they check under the hood. They refer to this as a courteosy check. Which it is. But its also part of the Service Industry.

Their Courtesy checks like everywhere else should be listed on your Work Order and you should not be charged. As its part of the service you entitled. Most common its a Fluid Check, filters, belts, hoses, wipers. Tire Tread/Pressure check. Undercar check of exhaust, Suspension, or any noticeable leaks.

Sears or any other Tire and Lube Center would in no way benefit from destroying your vehicle. As they don't specialize in any kind of engine, trans, or overhaul work.

And Yes part of the 24 Pt Inspection is in hope to Upsell service. based off of service requirement. In example I do a Oil/Filter Change on your vehicle. I notice it has a very old battery, I mention that to you in hopes you purchase a new battery If not oh well. I INFORMED YOU. So that 2 weeks down the road if your car dosen't start and a tech from another shop or your regular mechanic says Your battery is old and ran out of life. You don't turn around and say, I just had my car at Whoevers Lube Center and they didn't even mention it. I couldve had this done and wouldn't be worried about the breakdown.

Now however if you had an Oil Change Performed and two days later the vehicle is seized. I would be more concerned as to whether or not they added oil to the system. But In now way will a Auto Center that performs maintenance work make any kind of profit off of blowing up cars.

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#3 Consumer Suggestion

Sears does scam in automotive

AUTHOR: Donna - (U.S.A.)

I agree with the complaint. I've seen Sears "mechanics" messing around under the hood when doing tire repair. The last time I looked, tires were not under the hood. They claim they're doing a 'free fluid check', but they're not. They are breaking cars in the hopes the customer will bring it right back in for the 'repair' (and so they can break something else).
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#4 UPDATE EX-employee responds

Sorry Robin

AUTHOR: Doug - (U.S.A.)

Robin,
I'm sorry to have used the word "Idiot" I don't know you well enough to have said that. But, and Idiot from Funk & Wagnells Standard Desk Dictionary says: " The idiot is incapable of learning, a foolish or stupid person" That may have been too mean spirited.
Perhaps you are just mis-informned in matters of Automotive Repairs.
What I am trying to say is: Alignment has noting to do with your engine. If your car was aligned they would have no reason to even look or touch the engine in your car. Alignment is done to the wheels with gauges mounted on your wheels. Adjustments are made mostly to the suspension from the bottom of the car.
They don't do a thing to the engine.
Sorry for my rude reply before.
37 years is a long time to listen to mis informed people. Sorry. Good Luck
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#5 Consumer Comment

I'll let you know

AUTHOR: Cherryl - (U.S.A.)

I just want to let you guys know that Im going to take my car to get to new front tires from sears, unfortunately thats the closest auto store to me , so Im being brave and taking my chance, I'll let you know if anything goes wrong with it okay, I have a 2000 nissan sentra, it has 62000.+ miles on it and its still running good, so if they screw it up they'll have hell to pay, oh and they will pay.....hopefully they wont F*@k up.

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#6 Consumer Comment

I wouldn't let them check the air in my tires.

AUTHOR: Tom - (U.S.A.)

Why let them touch your car in the first place. Sears auto has already been cited for ripping off people, over ten years ago they had to give people coupons to be used in their stores because of it. I wouldn't let them check the air in my tires. Save yourself the trouble and go somewhere
else.
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#7 Consumer Comment

Idiots only compound the problem! TROLL ALERT!

AUTHOR: Robin - (U.S.A.)

I have been watching all this repartee with great amusement.

I like to see if people are telling the truth, so I checked out Franklin's claim of wanting to help if someone would just post a valid Sears complaint.

There 155 Sears complaints here and while I did not check them all, I could not find Franklin offering to help anyone. Gee, guess none of these reports are valid, huh?

Franklin is here to call people idiots and brain-damaged without understanding what he is reading in the first place.

And, of course, there is Peggy from Toolaville, Idaho who is either PegLeg's sister (or PegLeg himself following a trip to Sweden). Peggy also lacks a basic understanding of the language.

And Daniel O. Esq.cute. Enjoy your tires. And read it again.

What a bunch of idiotic, gigantic trolls you are!

Nowhere did I agree with or disagree with or even address Brenda's complaint at all. Period. Never mentioned it. Never made reference to it other than saying the name Sears.

What I objected to was Franklin's using the term idiot twice within three sentences. Took offense and felt like perhaps his parents did not teach him good manners.

Also took note of his supposed ex-employee of Sears status and could begin to see why there were so many Sears complaints.

And it only took ten months to come up with that snappy comeback; the medication must be helping.

I am nobody's yes person, morons. Read it again.
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#8 Consumer Comment

She has convinced me that Sears tires and installation are really good

AUTHOR: Daniel O. Esq. - (U.S.A.)

I gotta hurry. After reading the complaint of Brenda as seconded by her yes-girl Robin I've decided to visit this site frequently. I want to thank Breda Especially.

She has convinced me that Sears tires and installation are really good and won't hurt my car. Sorry, gotta cut it short.

I have to go to Sears before they close to buy four new tires for my well maintained 1995 Chevrolet Astro that I purchased new and have been driving ever since. Wish Sears had put the tires on in the first place.


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#9 Author of original report

My mistake, I must apologize

AUTHOR: Brenda - (U.S.A.)

I originally posted the problems w/ Sears. I must apologize, the car started when the weather warmed up. But the Tercel had very low milage, only driven in the summer. Also Toyotas are known to last. I also thought what does under the hood have to do with tires when I saw the attendant doing something under the hood on the Protege. But I haven't had any problems in almost a year so I guess it's OK. Maybe they should tell the consumer why they go under the hood when the consumer only wants tires. But again I apologize. Thanks, B.
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#10 UPDATE EX-employee responds

Sears would have NOTHING to gain by causing a problem

AUTHOR: Joe - (U.S.A.)

I could understand the complaint if Sears repaired or sold engines. Sears would have NOTHING to gain by causing a problem to the engine in this case. If it had been a battery or something, I would understand.
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#11 Consumer Comment

There may be more to this story..

AUTHOR: Lynn - (U.S.A.)

Robbin,

I think you need to look over your original invoice and find rather or not Sears checked or changed your fluids.

If they did change your fluids then there is room for questions. Such as did they screw in your oil gasket tightly and issues along these lines.

However, if they did not do anything with your fluids then I have to say this may have been just Really Bad Timing.

There may be more to this story which makes you think that Sears is at Fault opening your mail...that is a Federal offense.here. But only you know.
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#12 Consumer Comment

There may be more to this story..

AUTHOR: Lynn - (U.S.A.)

Robbin,

I think you need to look over your original invoice and find rather or not Sears checked or changed your fluids.

If they did change your fluids then there is room for questions. Such as did they screw in your oil gasket tightly and issues along these lines.

However, if they did not do anything with your fluids then I have to say this may have been just Really Bad Timing.

There may be more to this story which makes you think that Sears is at Fault opening your mail...that is a Federal offense.here. But only you know.
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#13 Consumer Comment

There may be more to this story..

AUTHOR: Lynn - (U.S.A.)

Robbin,

I think you need to look over your original invoice and find rather or not Sears checked or changed your fluids.

If they did change your fluids then there is room for questions. Such as did they screw in your oil gasket tightly and issues along these lines.

However, if they did not do anything with your fluids then I have to say this may have been just Really Bad Timing.

There may be more to this story which makes you think that Sears is at Fault opening your mail...that is a Federal offense.here. But only you know.
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#14 Consumer Comment

There may be more to this story..

AUTHOR: Lynn - (U.S.A.)

Robbin,

I think you need to look over your original invoice and find rather or not Sears checked or changed your fluids.

If they did change your fluids then there is room for questions. Such as did they screw in your oil gasket tightly and issues along these lines.

However, if they did not do anything with your fluids then I have to say this may have been just Really Bad Timing.

There may be more to this story which makes you think that Sears is at Fault opening your mail...that is a Federal offense.here. But only you know.
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#15 Consumer Comment

Bravo Franklin! Boohoo to Robbin!

AUTHOR: Peggy - (U.S.A.)

I heartily agree with what Franklin has said in this forum. There is NO correllation at all whatsoever between the myriad of problems experienced by the original poster here. It is obvious that this person was NOT ripped off -- she is simply trying to make excuses for the normal problems that have occurred as a result of her poor decision to purchase a 12-year old used automobile.

What Robin has said makes absolutely NO SENSE. Yes, this is called the "Rip Off Report," yet that does not automatically mean that every person who posts a report has been ripped off! There are lots of crybabies and wannabe's who come here when they have exercised poor judgement or made the wrong decisions -- they are looking to place the blame on anyone BUT themselves so as to not feel like the fool that they are. Robin, judging from her many, many posts, often sides with the poster no matter what -- regardless of whether or not they were truly ripped off.

What about siding with the person or company who is in the right -- not simply the person who comes across this forum and posts a ridiculous report?
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#16 UPDATE EX-employee responds

Best contact Erin Brochivich to solve your lack of understanding of this

AUTHOR: Franklin - (U.S.A.)

Robin,
No one expects praise at this site, but a little common sense would be nice. If a valid complaint againest Sears would show up, I would be happy to explain how to get it resolved. I am not a "Happy" former Sears employee, but I do have a brain. And the author of the orginial posting has no idea of what she is talking about. She just rambles...Perhaps your problem is the water down there in Arkansas. Tyson has dumped too much waste into it. Best contact Erin Brochivich to solve your lack of understanding of this. I think Tyson has caused "you" some brain damage.
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#17 Consumer Comment

tires have NOTHING to do with auto ENGINES

AUTHOR: Bill - (U.S.A.)

This is silly,and shows ignorance,if something happened to your TIRES go back have it investigated to see if sears caused that problem. Tires and engine are not related.This would be like having a tooth filled,them blaming the denist because you ,develop athletes foot 2 days later.NO RELATION. .PLEASE have basic knowlege before making such a statement
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#18 Consumer Comment

Oh, Franklin.....

AUTHOR: Robin - (U.S.A.)

"Idiots only", huh? Sick of hearing all these complaints, huh? Why are you in this forum; it's called "RIPOFF REPORT", after all. Did you think you were going to hear folks singing the praises of Sears or any other company?? Who's the IDIOT now?
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#19 Consumer Comment

Oh, Franklin.....

AUTHOR: Robin - (U.S.A.)

"Idiots only", huh? Sick of hearing all these complaints, huh? Why are you in this forum; it's called "RIPOFF REPORT", after all. Did you think you were going to hear folks singing the praises of Sears or any other company?? Who's the IDIOT now?
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#20 Consumer Comment

Oh, Franklin.....

AUTHOR: Robin - (U.S.A.)

"Idiots only", huh? Sick of hearing all these complaints, huh? Why are you in this forum; it's called "RIPOFF REPORT", after all. Did you think you were going to hear folks singing the praises of Sears or any other company?? Who's the IDIOT now?
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#21 Consumer Comment

Oh, Franklin.....

AUTHOR: Robin - (U.S.A.)

"Idiots only", huh? Sick of hearing all these complaints, huh? Why are you in this forum; it's called "RIPOFF REPORT", after all. Did you think you were going to hear folks singing the praises of Sears or any other company?? Who's the IDIOT now?
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#22 UPDATE Employee

You've got to be kidding.

AUTHOR: Franklin - (U.S.A.)

Based on the age of your cars.. You failed to put the mileage down. What does the engine have to do with the tires and alignment? This is like saying Sears sold me a new shirt and two days later I found out I have cancer.. Sears must be to blame. I'm beginning to think this forum is for idiots only. I'm not at all happy at present with Sears but, this complaint is unbelieveable. Get a grip and take responsibility for your life. Sears does not offer a life time warrenty on tires or alignment. Tow it in they will align it and then you can push it right to the junk yard.
I spent 37 years listening to this junk from other idiots...
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