• Report: #2576

Complaint Review: Sears Automotive

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  • Submitted: Sun, July 02, 2000
  • Updated: Sun, August 16, 2009

  • Reported By:goodyear az
Sears Automotive
1425 West Southern Ave. Mesa, Arizona U.S.A.

Sears Auto, Mesa, Az. New truck in for warrantee work Aug.1999- where is it?

* : Sears Still bites

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Repair work, shocks, front end & brake repairs done at N.T.B. (formerly N.T.W. owned by Sears) spring of 1999 before heading to California for a new job. Stopped to visit in Phoenix, Arizona, and had problems with my braking system. Left it at Sears auto at Desert Sky mall for the day, and it was worse when I picked it up that night.

Left it at the Sears auto in Mesa, Az., & explained what had happened and I made arrangements to use a friends car-they could have the trcuk for 4, 5, 7 days or up to 2 weeks if needed, just make the the NEEDED REPAIRS- THAT WERE UNDER WARRANTY & ALREADY PAID FOR.....!!!!! and so I could get to my new job, before I lost it. Sometime between monday when I left it & the follwing week on tuesday I attempted to get my truck...but it was gone. No one knew for sure where or when, but they sure did not have the truck.

The truck was a 1996 Ford, new bed liner, tow pakage, new shocks (Rancho H.D.), tow bumper with hitches and other nice addons, in fact I probably had just spent close to $3,000.00 on it. Here it is July. 2000, 5 weeks shy of being missing for a year and do you think they have done anything to help. No. I have been treated like a criminal by their people, when I am the victim.

I am still stranded in Phoenix, working, but not at the job I was heading to the coast for. Sears attitude is & was pertaining to my truck, aorry but we are not responsible. One of their insurance people even told me when I said I may have to walk over 100 miles a day to work, "sounds like a personal problem".

Also I am out a new truck. Oh, I have had phone calls from one of their stores (an emplyee) that they know where my truck is but then they hang up. I have it on a recorder. Be careful when going to Sears....

This report was posted on Ripoff Report on 07/02/2000 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sears-Automotive/Mesa-Arizona-85202/Sears-Auto-Mesa-Az-New-truck-in-for-warrantee-work-Aug1999-where-is-it-2576. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1

Sears Still bites

AUTHOR: Rainbowguy10 - (U.S.A.)

Dear CEO,

This letter is to inform you that after being a loyal 20 year card holding customer, my relationship with Sears is over. On 11/08/2009 your Automotive Manager Mike Layton at the Mesa AZ store located at 1425 W. Southern Ave. disconnected an air hose from a tire machine that struck my new vehicle. I was at this location for a simple oil, lube and filter. I was told to get an estimate and Sears would fix my new vehicle that has just over 4, 000 miles on it. The BBB A+ Rated Body shop I took my now damaged vehicle to, gave an estimate of around $1, 600 to fix what your company had done. After a 2 hour wait for the loss prevention people to arrive, I finally received my damaged vehicle and a bill for the oil change that they had the nerve to make me pay for.

Your loss prevention people called me back the same day informing me that I needed at least 5 more estimates for the repairs, I informed them that was ridiculous and not going to happen. The next day I received another call from your loss prevention people who offered me $150 to settle my claim. I explained that there was no way on earth would I accept $150 for the damage as the vehicle was in the shop being repaired for $1, 600+ dollars plus I had to get a rental car.

I was badgered by these LP people and informed that Sears would drag the matter out in court for many years. They also asked that I send them a copy of my credit report, Social Security Card, Copy of my drivers license, birth certificate, vehicle registration, and insurance card to prove that I did "own the vehicle in question". This was a futile attempt to get me to accept their ridiculous offer.

Your employees are insane, liars and just flat bananas! Never in my life have I ever seen such a disaster. I will of course have my law firm sue the pants off of Sears for the damage and the absolute insanity of your employees. I will pay for the vehicle repair on my Sears Master card as well as the rental vehicle and the $2, 500 retainer to my law firm. Oh you know the 21% Sears card. Your store manager Burt Desroches has lied to the National Customer Relations for Sears by stating that he has attempted to contact me several times. I called four separate times to speak to him and was placed on hold for 20 minutes at a time. I will make sure I share my Sears Horror story with everyone I can find to listen, with the economy the way it is customer service should be job #1. Well I guess with a store manager who gets arrested for DUI I am sure alcohol is a factor because sober people don't let their employees act this way and get your company sued!

Sincerely,
David Russell
Mesa, AZ 
(((ROR redacted))) 

Your Store Manager:
Public Access to Court Information - Case Search Printer Friendly Version
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Case Information
Case Number: M-1144-CR-2009294
Title: ST OF AZ VS DESROCHES BURT Category: Traffic
Court: Maricopa Municipal Filing Date: 05/26/2009
Judge: HONORABLE SCOTT SULLEY Disposition Date: 08/04/2009


BURT DESROCHES DEFENDANT - D 1 Date of Birth: 8/6/1974
Citation Count Description Disp. Date Disposition
C00018508 1 DUI EXTREME BAC .15 - .19 1ST 08/04/2009 COMPL DISMISSED BY CTY ATTY
C00018508 2 DUI LIQUOR BAC .08 OR MORE 1ST 08/04/2009 COMPL DISMISSED BY CTY ATTY
C00018508 3 DUI LIQUOR/DRUGS/VAPORS 1ST 08/04/2009 PLEA GUILTY/RESP SENT IMPOSED


JOSE A. SALDIVAR ATTORNEY - Y 1


Case Activity
Date Description Party
10/05/2009 CAL: ARRAIGNMENT
08/04/2009 FUND: 2007 SURCHARGES (84%) D 1
08/04/2009 FUND: BASE FINE (84%) D 1
08/04/2009 PLEA AGREEMENT RECEIVED D 1
08/04/2009 TIME PAYMENT/PAYMENT PLAN D 1
08/04/2009 FUND: CASE PROCESS FEE D 1
08/04/2009 FUND: INCARCERATION FEES D 1
08/04/2009 ORDER ALCOHOL SCREENING D 1
08/04/2009 FUND: PROB SURCH 2006 D 1
08/04/2009 FUND: PROSECUTION FEE D 1
08/04/2009 FUND: DUI INVESTGTN FEE D 1
08/04/2009 FUND: PRISON CONSTR OPER FUND D 1
08/04/2009 FUND: PUBLIC SAFETY EQUIPMENT D 1
08/04/2009 CAL: PRETRIAL CONFERENCE
07/07/2009 CAL: PRETRIAL CONFERENCE
06/29/2009 CAL: ARRAIGNMENT
05/27/2009 FORMS: GUILTY/WAIVER D 1
05/26/2009 COMPLAINT FILED-UNIFORM CITATN


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