• Report: #856387

Complaint Review: Sears Carpet and Upholstery Care

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  • Submitted: Mon, March 19, 2012
  • Updated: Mon, March 19, 2012

  • Reported By: Lambert — Charleston West Virginia United States of America
Sears Carpet and Upholstery Care
128 Kevin Ridge Drive Beckley, West Virginia United States of America

Sears Carpet and Upholstery Care Took advantage of a disabled person Beckley , West Virginia

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I engaged Sears Carpet and Upholstery Care to clean my living room carpet, a family room area rug, two runners  and several small area rugs. I also requested that they clean the upholstery on a very small chair that had a small amount of needle work on the back and seat and a family room sofa.

I had used Sears in the past and had found their service to be excellent when a particular cleaner was in charge. However. the last time I had engaged them, someone else was sent who left our rugs so wet that it took them several days to dry. I decided to give them another try.

Since I had to be at work at the appointed time, my husband, who happens to be disabled as a result of a brain aneurysm, was here when they arrived. I had typed very specific instructions as to what I wanted done and where each rug/item was located. My husband provided the written instructions to them. I had also asked them to be careful of leaving the carpets excessively wet.

When I arrived home, my husband informed me that the cost of the cleaning was $721.85! I was surprised at the amount, which was over twice what I had ever paid before. I mentioned to my husband that they must have charged a mint for cleaning the sofa--something I had never had them do before. He informed me that they were unable to clean the sofa because it had a code that indicated that it shouldn't be cleaned with their solution.

Consequently, the sofa hadn't been done. However, on the bill, I was charged 62.00 for a sofa x-vacuum--whatever that is. It was certainly not what I had ordered!

I decided to add up the individual charges for the rugs, tile and chair. The total was $414.00, plus $24.89 tax, totaling $438.89--not $721.85. My husband was overcharged $282.96! I am concerned  that they knowingly took advantage of a person with a disability. If that was not the case, I am disappointed that Sears has service representatives who can't add.

This report was posted on Ripoff Report on 03/19/2012 07:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sears-Carpet-and-Upholstery-Care/Beckley-West-Virginia-25801/Sears-Carpet-and-Upholstery-Care-Took-advantage-of-a-disabled-person-Beckley-West-Virgi-856387. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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