- Report: #856387
Report - Rebuttal - Arbitrate
Complaint Review: Sears Carpet and Upholstery Care
Sears Carpet and Upholstery Care128 Kevin Ridge Drive Beckley, West Virginia United States of America
Sears Carpet and Upholstery Care Took advantage of a disabled person Beckley , West Virginia
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I had used Sears in the past and had found their service to be excellent when a particular cleaner was in charge. However. the last time I had engaged them, someone else was sent who left our rugs so wet that it took them several days to dry. I decided to give them another try.
Since I had to be at work at the appointed time, my husband, who happens to be disabled as a result of a brain aneurysm, was here when they arrived. I had typed very specific instructions as to what I wanted done and where each rug/item was located. My husband provided the written instructions to them. I had also asked them to be careful of leaving the carpets excessively wet.
When I arrived home, my husband informed me that the cost of the cleaning was $721.85! I was surprised at the amount, which was over twice what I had ever paid before. I mentioned to my husband that they must have charged a mint for cleaning the sofa--something I had never had them do before. He informed me that they were unable to clean the sofa because it had a code that indicated that it shouldn't be cleaned with their solution.
Consequently, the sofa hadn't been done. However, on the bill, I was charged 62.00 for a sofa x-vacuum--whatever that is. It was certainly not what I had ordered!
I decided to add up the individual charges for the rugs, tile and chair. The total was $414.00, plus $24.89 tax, totaling $438.89--not $721.85. My husband was overcharged $282.96! I am concerned that they knowingly took advantage of a person with a disability. If that was not the case, I am disappointed that Sears has service representatives who can't add.
This report was posted on Ripoff Report on 03/19/2012 07:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sears-Carpet-and-Upholstery-Care/Beckley-West-Virginia-25801/Sears-Carpet-and-Upholstery-Care-Took-advantage-of-a-disabled-person-Beckley-West-Virgi-856387. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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