• Report: #1063076

Complaint Review: Sears Citibank Mastercard

  • Submitted: Sat, June 29, 2013
  • Updated: Sat, June 29, 2013

  • Reported By: pNoel — Madison Alabama
Sears Citibank Mastercard
PoBox 183082 Columbus, Ohio USA

Sears Citibank Mastercard Sears Mastercard is a Fraudulent organization Columbus Ohio

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 Citi under Sears Mastercard is extremely dishonest.

On December 2012 I received a notice from Sears Gold Mastercard CITI that my account was being closed for inactivity.  No balance existed.

On or about February 2013 Skype posted a bill of $25 to the card.  The account should not have posted any bill because this account was close. Skype was autobilling. 

No bills were expected from Sears/CITI

on April 13, 2013 I was sent a letter from G. Stevens vice President Citibank to collect $78. 50.  Th arrived on April 22, 2013 and I opened the bill and immedately sent a phone call to 1-800-733-1116 to call regards this issue.  I was very shocked to find a bill had posted.  None the less I paid the full bill as in the letter and told the staff agent there that I had no desire whatsoever to see any more bills or business with CITI. [continued below]....

.....  I demanded the account be closed and posted the payment in full via phone in check at got confirmation #2012048204645071.  Citi admits record of receiving that payment. 

Now on June 29, 2013 I recieved a phone call from Citi regards this account claiming that there were remaining late fees at the time I paid off and I owed more money.  I called to try to clear this up and they insist that I still owe money even though my account was closed on April 22, 2013.  My account was closed zero balance confirmed at the time in April.

Citi bank will not even honor Online account access as it was closed I checked in April.  I got no statements regardless of media.  Now after 3 months I owe late fees on late fees on a closed account.

Sears CITI is exceedingly dishonest.  I just told their representative that I cannot trust them to even be able to pay off this fraudulent claim as they didn't properly credit me at the time.

 This is a racket organization that you cannot close an account and pay it off and then have it actually go away.  This is exceedingly dishonest and nobody should do business with CITI or with SEARS.

This report was posted on Ripoff Report on 06/29/2013 09:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sears-Citibank-Mastercard/Columbus-Ohio-43218/Sears-Citibank-Mastercard-Sears-Mastercard-is-a-Fraudulent-organization-Columbus-Ohio-1063076. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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