- Report: #1131781
Report - Rebuttal - Arbitrate
Complaint Review: Sears Extended Warranty
Sears Extended Warranty, Florida USA
Sears Extended Warranty Extended warranty on AC systems are not what they seem Land O Lakes Florida
*REBUTTAL Owner of company: Sears Extended Warranty Extended warranty on AC systems are not what they seem Land O Lakes Floridac
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I purchased a service and maintenance extended warranty from Sears for my AC system. The person on the phone assured me that a complete yearly inspection was included and that mold inspection was also a part of the inspection. When their maintenance person inspected the system, he only looked at the outside unit - not the air handler - which is a physical part of the system. He found mold in the unit and said he blew out all the dust and mold. He then explained that the air handler was not considered a part of the system and also, he was not liscensed to address the mold issue - which was also in the air handler that he did not review. I then had to call a different company who reported that the outside unit was bad because it was not pulling the prescribed amount of power - it was way over, and he also inspected the air handler and found that it was covered in mold. When I called Sears back, they switched me to a marketing person who recited a script saying they did not consider mold as an issue with the system as it was not considered to render the unit 'broken'. They also cited the air handler as not being a part of the system. They also told me they would have a manager call me back. Over two weeks later I called again since they never called me back only to have the next rep tell me the same things as the original rep, she also told me there was no documentation of my first call, and then she hung up on me because I demanded to speak with a manager. I would not reccommend using Sears for an extended warranty anymore. We had the same issue with a dishwasher that they had to repair 4 times and now we have to replace an AC system that they mis-diagnosed!
This report was posted on Ripoff Report on 03/19/2014 07:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sears-Extended-Warranty/Florida/Sears-Extended-Warranty-Extended-warranty-on-AC-systems-are-not-what-they-seem-Land-O-Lak-1131781. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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