• Report: #637166

Complaint Review: Sears Holding Corporation

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  • Submitted: Thu, September 02, 2010
  • Updated: Fri, September 10, 2010

  • Reported By: Enrique — San Pablo California United States of America
Sears Holding Corporation
3333 Beverly Rd B6-258b Hoffman Estates, Illinois United States of America

Sears Holding Corporation Sears Home Services/ State Reg#C-1428 Sears Ripoff Unable to Fix Refrigerator Hoffman Estates, Illinois

*UPDATE Employee: SearsCares

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Incident = Purchase refrigerator Kenmore on 05/02/2002 with Master Agreement 
plus extended warranty. On March 1,2010 Sears offer the smart agreement and we
purchase the agreement. June 18,2010 we call to service our refrigerator and
tech (Juan) recommend the evaporator, compressor and related parts required
replacement and the estimate was $1237.57 and Sears want us to pay $737.57. We
did not agree to pay the amount instead, we ask for another Sears tech (Alfredo)
to come out to check the refrigerator on June 26 to fix. It was working until
07/22/2010, refrigerator went out again and the same tech (Juan) previously
again came and did not do any work but recommend to have the evaporator,
compressor be replace. On 07/31/2010, Tech (John ) came , check the refrigerator
and recommend replacement. The estimate this time was a little lower. We call
sears again and request to have another tech to check and fix on 08/5/2010 and
we agreed to have the refrigerator be fix with our portion to pay $560.89. The tech
(John) Freon so we can use it, he ordered the parts from Sears as Sears required me
 to pre-ordered and pre-authorized to replace the parts that are needed before Sears
can repair the refrigerator. After we receive all the parts,I call Sears and they
reschedule me on 08/17/2010 between 8-12. Sears on same day change the schedule to
10-2, then change it again to 1-5 until nobody show up on 08/17/2010. We called
again and schedule on 08/21/2010, the tech from A&E came, this time installed just
 the evaporator and tech claimed we do not need to order the compressor because
according to him (Eric) our refrigerator compressor was in good shape. The
refrigerator was not fix on 08/21/2010. Sears again schedule services on
08/28/2010, and same tech(Eric) came and installed the compressor and promise
that the refrigerator was all fix, After 4 hours, the refrigerator show no
indication of cooling and not fix, we call for service and sears schedule on
08/30/2010. The tech was not able to do anything and claim that he was not the
one who installed the evaporator and compressor
. Sears re-schedule again on 09/02/2010 1-5pm but on the evening of 09/01/2010,
Leslie Daley from Sears Holding Corp cancel the schedule for 09/02/2010.
Damage Resulting = I believe this refrigerator is qualified under the lemon law
due to many time Tech is not able to repair. we loss food expense for many
occasion and reimbursement was only one time. We have to buy food and dine
outside after we come home, spend cost for the parts that Sears ordered and
provided from their own manufacturer, pain and suffering that we experience for
3-4 months of not having refrigerator, The effect for us to purchase for similar
refrigerator are expensive nowadays more that $2500 for similar model
Contact me = Yes


This report was posted on Ripoff Report on 09/02/2010 09:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sears-Holding-Corporation/Hoffman-Estates-Illinois-60179-0001/Sears-Holding-Corporation-Sears-Home-Services-State-RegC-1428-Sears-Ripoff-Unable-to-Fix-637166. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

SearsCares

AUTHOR: Searscares - (U.S.A.)

Dear Enrique,

 

 I apologize for the delay in response to your post here. I'm so sorry to hear about the trouble your refrigerator has caused you and that your Sears repair experience was such an unpleasant one. I can imagine the stress, frustration & inconvenience this situation has caused you. I'm Scott with Sears Cares Escalations; we'd like to help. At your convenience please contact my office via email at searscares@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the refrigerator was purchased under and we will call you at your convenience. In addition, include your screen name (Enrique) in the email so we can reference to your case.

Thank you,

Scott J.

Sears Cares

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