"Review" submitted at Sears website at 11:52, 3 Jun 08
This rail is a product of faulty design which can scar your child for life, even if they are not attempting any skateboard maneuvers.
I have talked with K-Mart and Sears and they apparently do not care. They claim they have no liability, only Razor USA does. The logical process on this line of thought is that K-Mart and Sears can sell anything that is dangerous and not be held responsible for it, all they do is rake in the millions.
My daughter has 12 stitches in her head because of the faulty design of this rail and neither Sears nor K-Mart could care less. You think Sears cares about you? Try calling the Corporate Headquarters at 1-847-286-2500.
You are not allowed to talk to anyone there, they put you on hold and send you to the "Executive Management Team", which in my case, was exactly who I wanted to complain about. Bottomline? The heck (I had to change the word because they consider h e double hockey sticks, profanity) with you and if you don't like it, our CEOs don't care.
It's been about a month now since my daughter was injured, while I waited on them to provide me information. I just got through driving downtown to the store and got the information myself in five minutes. If you'd like to know the whole story feel free to contact me at No phone number, huh? Well, that's because I just read the "Review Guidelines" and it states they will pull your review if there is a phone number, email address, etc., or basically anything else they don't like. Sounds like they don't want people comparing notes. Meanwhile, I'd be interested if any of you know of the highest price personal injury attorney lawyer there is. I tried to settle this nicely, Sears and K-Mart do not care. I will never shop with them again.