• Report: #471022

Complaint Review: Sears Home Appliance

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  • Submitted: Sat, July 18, 2009
  • Updated: Sat, July 18, 2009

  • Reported By:Livingston Louisiana
Sears Home Appliance
2370 South Range Ave. Denham Springs, Louisiana U.S.A.

Sears Home Appliance Sears-Example of why American Business is in the TOILET! Denham Springs Louisiana

*Author of original report: Sears Home Appliance Denham Springs, Louisiana

*Author of original report: SEARS Home Appliance

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In May I bought three (3) major appliances from the Sears Applicance Showroom in Denham Springs, LA. from salespeson 'Donna'. Delivery was late, no surprise. Delivery people on refrigerator refused to hook it up properly--no surprise, did it myself. When the 'backordered' dryer finally arrived it was installed by the delivery/installers that arrived. However, upon using it the first time--the dryer would not continue running and kept tripping a breaker. Sears said, 'the problem must be with your electrical panel' and stated that I had to contact an electrician. I did so. The licensed electrician found that the so-called Sear's 'installation techs' hooked up the dryer for a three wire hook-up, instead of the four wire hook up it was. In other words as the electrician put it, "They couldn't even follow their own Sears installation manual that came with the dryer." I contacted the Sears outlet where I bought the appliances and spoke to Dean Walsh and "Jerry" the alleged District Manager. Both promised me a deserved refund on the expense for the electrician ($85.00). That was back in May..been waiting ever since. Have had at least 10 phone and text message contacts with "Jerry" who continued to promise the refund, even if "I have to write you a check myself." Still no refund. Also, I never recieved my $65.00 rebate on the delivery charge that was promised to me by 'Donna' and "Jerry". The last time I called, last week, I was told by 'Donna' that actually, 'well, we're not really part of Sears. We're not even Sears employees, we don't have anything to do with Sears except putting the orders in for the customer.' When asked why does their store say 'SEARS' everywhere on it and in it--couldn't get an explanation for that. The bottom line is, the Sears my family has used for OVER SEVENTY-FIVE YEARS has been taken over by incompetents, liars and cheats! What a shame. The next time you hear American Big Business whining about how the Japanese, Germans, Chinese etc. have taken away their business remember this report and this fact. American 'business' like SEARS, has done it to themselves. SEARS is a prime example of how current corporate types, CEO's making millions have taken the money and let the company go to hell. They don't care--their making their millions--so what if a 2 Hundred year old company bites the dust because of the idiots, liars and cheats they hire.

JD
Livingston, Louisiana
U.S.A.

This report was posted on Ripoff Report on 07/18/2009 08:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sears-Home-Appliance/Denham-Springs-Louisiana-70726/Sears-Home-Appliance-Sears-Example-of-why-American-Business-is-in-the-TOILET-Denham-Sprin-471022. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
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#1 Author of original report

Sears Home Appliance Denham Springs, Louisiana

AUTHOR: John - (U.S.A.)

Store owner, Dean, made good on my refund this date..writing me a check once I arrived at the store. I am grateful to him for stepping up to the plate. Sears Corporate Customer Service did nothing and is owed no thanks for anything.
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#2 Author of original report

SEARS Home Appliance

AUTHOR: John - (U.S.A.)

I received a response from the Sears 'Customer Care' web-based unit. It reads in part as follows; "We apologize for the inconvenience you are currently experiencing with your Sears item. Unfortunately since this item was bought in the store we are not able to assit you, we recommend you contact the store in which the item was purchased in for further assistance. They will be able to inform you with the refund you should be receiving..."

This should come as a surprise to no one. I rest my case.
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