- Report: #395170
Report - Rebuttal - Arbitrate
Complaint Review: Sears Home Improvement , Sears Home Improvements , Sears Home Pro , Salt Lake City Branch
Sears Home Improvement , Sears Home Improvements , Sears Home Pro , Salt Lake City Branchhttp://www.searshomeimprovements.com Salt Lake City, Utah U.S.A.
Sears Home Improvement , Sears Home Improvements , Sears Home Pro , Salt Lake City Branch Poor management, flat out lies told during interviews, bad sub-contractors. Salt Lake City Utah
*General Comment: WoW!
*UPDATE EX-employee responds: Wow, your experience sounds all too familiar... The Oklahoma City branch is no better and training...
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I was hired for a "Project Consultant" position at Sears earlier this year. My Job description was to sell home improvement products (ie: Kitchens, windows, siding, heat and air).
Keith the manager, who we will refer from here on as "K", seemed like a very nice outgoing guy. He made the job sound irresistable, in fact I actually felt like I was interviewing him by the end of the interview, because he was so desperate for sales people.
I was severely misleaded:
1-He said that my appointments would be mostly in Salt Lake and seldomly stretch to Provo or Ogden.
(REALITY- on average I drove between 600-1000 miles PER WEEK with no mileage reimbursement! "K" was very passive-aggressive and a huge ego-maniac, which meant if you were on his bad side you would be getting the worst leads and driving more than anyone else that week. I routinely went to Logan, Nephi, Tooele, and Heber)
2-He also said that the AVG rep makes between $80,000 and $100,000.
(REALITY- Apparently even none of the veteran reps had ever made that much in this branch, including the managers)
3-I was promised 3 or 4 leads per day.
(REALITY- I was lucky to get 1 or 2 per day. The way Sears qualifies the leads is a whole different story.)
4-He said I would have 2 full weeks of training.
(REALITY- "K" hap-hazardly trained our class for 3 days with no structure, often going off on tangents about how great a salesman he is, old war stories, etc. This is when I started to see the real him.
After half of the class quit within the few days, a young (too young) assistant manager took over. Still no structure or professional training material, but he was at least straight forward with the little he did teach. He told us what to expect for driving distances, commissions, etc. All of which contradicted what "K" promised us.
On top of all this, add the poorly trained contractors, and pointless meetings every Tuesday and Thursdays where the manager embarrassed other sales reps and rambled for hours.
In my short time at Sears Home Improvement I saw over 10 people come and go. Most of them listed "K" and his as a contributing factor as to why they quit.
All in all, Sears and their products are great and have great warranties. It is my opinion that this branch should be shut down and re-built with qualified people. Please do not get "sold" into working for this guy in the salt lake branch
Salt Lake City, Utah
This report was posted on Ripoff Report on 11/25/2008 09:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sears-Home-Improvement-Sears-Home-Improvements-Sears-Home-Pro-Salt-Lake-City-Branch/Salt-Lake-City-Utah/Sears-Home-Improvement-Sears-Home-Improvements-Sears-Home-Pro-Salt-Lake-City-Branch-395170. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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