• Report: #613795

Complaint Review: Sears Home Repair

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Sun, June 13, 2010
  • Updated: Sun, June 13, 2010

  • Reported By: Scott — Philadelphia Pennsylvania USA
Sears Home Repair
Internet United States of America

Sears Home Repair Warranty Repair Service - Horrible Service, Internet

*Author of original report: Not internet based, used 1-800 number

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Our Kenmore dryer stopped working late May and we immediately called Sears (we have an extended warranty). First available was June 4, and the repairman arrived, said "its already working," did a few checks and left.

Two hours later, it stopped working again. We called sears, thinking this was an "ongoing issue," but were treated like a new call. We took the first available date: June 12. We argued that this was not a first call, the repairman had literally just left the house, but were told "its not a refrigerator or AC, so it is not a priority."

The repairwoman arrived on time June 12 and fixed a major part, said "its working" and left. The next morning (June 13) we tried the dryer - not working.

We immediately called sears, tired and frustrated, and once again we given a date 1+ weeks away: June 22.

I understand the priority of a refrigerator or AC in the summer, but some person - some thinking human - must be able to assess a unique situation and deal with it reasonably. Each call of ours has been treated like a new call, given no more weight than any other even though it has been nearly 3 weeks and two repair visits and all the same problem!

This report was posted on Ripoff Report on 06/13/2010 01:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sears-Home-Repair/internet/Sears-Home-Repair-Warranty-Repair-Service-Horrible-Service-Internet-613795. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Sears Home Repair

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Not internet based, used 1-800 number

AUTHOR: smecwe - (USA)

The title should not include the term "internet." We purchased the warranty from Sears at the time of purchase and call an 800 number to arrange for repairs.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory