- Report: #613795
Report - Rebuttal - Arbitrate
Complaint Review: Sears Home Repair
Sears Home RepairInternet United States of America
Sears Home Repair Warranty Repair Service - Horrible Service, Internet
*Author of original report: Not internet based, used 1-800 number
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Two hours later, it stopped working again. We called sears, thinking this was an "ongoing issue," but were treated like a new call. We took the first available date: June 12. We argued that this was not a first call, the repairman had literally just left the house, but were told "its not a refrigerator or AC, so it is not a priority."
The repairwoman arrived on time June 12 and fixed a major part, said "its working" and left. The next morning (June 13) we tried the dryer - not working.
We immediately called sears, tired and frustrated, and once again we given a date 1+ weeks away: June 22.
I understand the priority of a refrigerator or AC in the summer, but some person - some thinking human - must be able to assess a unique situation and deal with it reasonably. Each call of ours has been treated like a new call, given no more weight than any other even though it has been nearly 3 weeks and two repair visits and all the same problem!
This report was posted on Ripoff Report on 06/13/2010 01:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sears-Home-Repair/internet/Sears-Home-Repair-Warranty-Repair-Service-Horrible-Service-Internet-613795. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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