- Report: #417889
Report - Rebuttal - Arbitrate
Complaint Review: Sears Home Services / Western Great Lakes
Sears Home Services / Western Great Lakes4301 Wisconsin Ave. /4260M S. 26th St. Appleton / Greenfield, Wisconsin U.S.A.
Sears Home Services / Western Great Lakes Sears Home ServicesSears Home Services / Western Great Lakes Left without a drop. Appleton / Greenfield Wisconsin
*Consumer Comment: I fail to see the ripoff...
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
At 12:05pm the next day I called the parts number to ask what was going on, if someone was coming or not. I was kept on Hold, "all our agents are busy taking other calls", for over 1 hr. Finally a male agent answered who spoke heavily accented poor english,(it was hard to understand him) that the repairman was running late. I then asked why I didn't get a call stating that. I was told again that the repairman was running late.
About 10 mins. later(it's now 1:25pm) I received a call from the repairman - said he was running late. When I asked why I didn't get a call about the delay, he responded that "they" had been over booking him for over 2 wks. and he was doing his best to keep up. He said he'd be here in about 1 to 1 1/2 hrs.
He showed up at 3:10pm. He looked at the refrig, got in his laptop looked up the part #,printed out a receipt, handed it to me and asked if next Wed. would be ok to install the part. I was dumbfounded. He didn't have the part with him!It had to be ordered. He was here 10 mins, "They" have the info on record as to what appliance I have & what part is needed. Just another charge for a service call.
The next wk. it was the same thing- I sat all am. waiting. Finally called at 12:20p.The repairman showed up at 12:50p, made the repair & left at 1:20p. The repair was done satisfactorily. It was the waiting & 2 service calls that sucked.
This report was posted on Ripoff Report on 01/29/2009 04:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sears-Home-Services-Western-Great-Lakes/Appleton-Greenfield-Wisconsin-54914-53220/Sears-Home-Services-Western-Great-Lakes-Sears-Home-ServicesSears-Home-Services-Western-417889. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.