• Report: #177212

Complaint Review: Sears - Kenmore

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  • Submitted: Mon, February 20, 2006
  • Updated: Wed, November 15, 2006

  • Reported By:Ft. Worth Texas
Sears - Kenmore
3231 E. Abram Street Arlington, Texas U.S.A.

Sears - Kenmore My washing machine DOES NOT WASH and they WON'T DO ANYTHING ABOUT IT!! Ripoff! Arlington Texas

*Consumer Suggestion: Buyer Beware

*Consumer Comment: I QUIT SHOPPING AT SEARS

*Consumer Suggestion: Follow Instructions

*Consumer Suggestion: Follow Instructions

*Consumer Suggestion: Follow Instructions

*Consumer Suggestion: Follow Instructions

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I bought a KENMORE ELITE WASHING MACHINE with CALYPSO wash motion one year ago and it stopped washing clothes. The first few months were fine, then I noticed a black gooey substance that stained my clothes and sheets. Although the black stuff went away, my clothes are not getting cleaned AT ALL!

I called Sears and they told me they couldn't do anything except sell me an extended warranty- Why would I want to but a warranty when the machine CAN'T BE FIXED??

The problem lies with the manufacturer- they are just made wrong. Even though there has been a CLASS ACTION LAWSUIT filed against Kenmore for this particular make and model they told me I could not trade in my washer for a working one or receive any sort of reimbursment- I JUST WANT A WASHER THAT REALLY WASHES CLOTHES!!!!

Kedra
Ft. Worth, Texas
U.S.A.

This report was posted on Ripoff Report on 02/20/2006 04:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sears-Kenmore/Arlington-Texas-76010/Sears-Kenmore-My-washing-machine-DOES-NOT-WASH-and-they-WONT-DO-ANYTHING-ABOUT-IT-Rip-177212. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Buyer Beware

AUTHOR: Tonya - (U.S.A.)

I would only like to suggest. In the future research an appliance before you pay that much money. I am an employee of the sears repair center. At the time when you purchased yor applaince there had already been a class action law suite filed. Sears can not tell you not to buy an applaince on pull it from the stores. That woud be saying they knew something was wrong.
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#2 Consumer Comment

I QUIT SHOPPING AT SEARS

AUTHOR: Lisa - (U.S.A.)

I quit shopping at Sears period!!! Everything we have bought there either did not work or quit working within 2-3 years. The item that made my decision to stop shoppng there was my 25hp 54in garden tractor.

We will not get anywhere with them, save your breath and chalk it up as you just wasted your money.
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#3 Consumer Suggestion

Follow Instructions

AUTHOR: Jason - (U.S.A.)

Google calypsosettlement and follow the instructions. You can't just call Sears and say "Come and fix this".. You need to follow the procedure. So long as the component is one that is covered in the Class Action suit, you can choose a course of action.

From what I read of it, your best course of action would probably be to have a "Qualified Kenmore/Whirlpool Technician" service the unit, and then file a claim for reimbursement. Reason I'd go that route is that you would probably get your washer working quicker that way.. You'd be floating some money during the turnaround, but you'd certainly smell alot better.

The important thing here is whether or not you have one of the components in the settlement that has failed. I see the components being U-Joints, Pumps, Levelers and Electronic Control Boards. Your description of the problem doesn't necessarily point to one of those components being the problem, as you just say it "Doesn't Wash", which could mean no power, doesn't agitate, doesn't pump water, etc, etc.. Which COULD be a 'targeted' component, but then again, might not. From what you've said regarding the black film, I would guess that you've got a pump failure, but remember, you're talking to someone who hasn't seen the problem and is just going by your brief description, so don't take it as gospel.

Now, the above mentioned site is FULL of legal-eze, so you really have to read through it. You mention buying the machine "One Year Ago", and the Class Action suit only covers machines purchased prior to October 15, 2004. So, pending on dates (your report was first posted on 2/20/06) you may be outside the window.

All in all, your problem right now appears to just be going about getting repairs the wrong way. If you perform the steps in compliance with the settlement, and are eligible, you should see better results even if those results aren't exactly what you want.. The 'right way' is not calling Sears and expecting to have a tech fix it 30 minutes after you call. SHOULD it be that way? Probably, but welcome to the real world.
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#4 Consumer Suggestion

Follow Instructions

AUTHOR: Jason - (U.S.A.)

Google calypsosettlement and follow the instructions. You can't just call Sears and say "Come and fix this".. You need to follow the procedure. So long as the component is one that is covered in the Class Action suit, you can choose a course of action.

From what I read of it, your best course of action would probably be to have a "Qualified Kenmore/Whirlpool Technician" service the unit, and then file a claim for reimbursement. Reason I'd go that route is that you would probably get your washer working quicker that way.. You'd be floating some money during the turnaround, but you'd certainly smell alot better.

The important thing here is whether or not you have one of the components in the settlement that has failed. I see the components being U-Joints, Pumps, Levelers and Electronic Control Boards. Your description of the problem doesn't necessarily point to one of those components being the problem, as you just say it "Doesn't Wash", which could mean no power, doesn't agitate, doesn't pump water, etc, etc.. Which COULD be a 'targeted' component, but then again, might not. From what you've said regarding the black film, I would guess that you've got a pump failure, but remember, you're talking to someone who hasn't seen the problem and is just going by your brief description, so don't take it as gospel.

Now, the above mentioned site is FULL of legal-eze, so you really have to read through it. You mention buying the machine "One Year Ago", and the Class Action suit only covers machines purchased prior to October 15, 2004. So, pending on dates (your report was first posted on 2/20/06) you may be outside the window.

All in all, your problem right now appears to just be going about getting repairs the wrong way. If you perform the steps in compliance with the settlement, and are eligible, you should see better results even if those results aren't exactly what you want.. The 'right way' is not calling Sears and expecting to have a tech fix it 30 minutes after you call. SHOULD it be that way? Probably, but welcome to the real world.
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#5 Consumer Suggestion

Follow Instructions

AUTHOR: Jason - (U.S.A.)

Google calypsosettlement and follow the instructions. You can't just call Sears and say "Come and fix this".. You need to follow the procedure. So long as the component is one that is covered in the Class Action suit, you can choose a course of action.

From what I read of it, your best course of action would probably be to have a "Qualified Kenmore/Whirlpool Technician" service the unit, and then file a claim for reimbursement. Reason I'd go that route is that you would probably get your washer working quicker that way.. You'd be floating some money during the turnaround, but you'd certainly smell alot better.

The important thing here is whether or not you have one of the components in the settlement that has failed. I see the components being U-Joints, Pumps, Levelers and Electronic Control Boards. Your description of the problem doesn't necessarily point to one of those components being the problem, as you just say it "Doesn't Wash", which could mean no power, doesn't agitate, doesn't pump water, etc, etc.. Which COULD be a 'targeted' component, but then again, might not. From what you've said regarding the black film, I would guess that you've got a pump failure, but remember, you're talking to someone who hasn't seen the problem and is just going by your brief description, so don't take it as gospel.

Now, the above mentioned site is FULL of legal-eze, so you really have to read through it. You mention buying the machine "One Year Ago", and the Class Action suit only covers machines purchased prior to October 15, 2004. So, pending on dates (your report was first posted on 2/20/06) you may be outside the window.

All in all, your problem right now appears to just be going about getting repairs the wrong way. If you perform the steps in compliance with the settlement, and are eligible, you should see better results even if those results aren't exactly what you want.. The 'right way' is not calling Sears and expecting to have a tech fix it 30 minutes after you call. SHOULD it be that way? Probably, but welcome to the real world.
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#6 Consumer Suggestion

Follow Instructions

AUTHOR: Jason - (U.S.A.)

Google calypsosettlement and follow the instructions. You can't just call Sears and say "Come and fix this".. You need to follow the procedure. So long as the component is one that is covered in the Class Action suit, you can choose a course of action.

From what I read of it, your best course of action would probably be to have a "Qualified Kenmore/Whirlpool Technician" service the unit, and then file a claim for reimbursement. Reason I'd go that route is that you would probably get your washer working quicker that way.. You'd be floating some money during the turnaround, but you'd certainly smell alot better.

The important thing here is whether or not you have one of the components in the settlement that has failed. I see the components being U-Joints, Pumps, Levelers and Electronic Control Boards. Your description of the problem doesn't necessarily point to one of those components being the problem, as you just say it "Doesn't Wash", which could mean no power, doesn't agitate, doesn't pump water, etc, etc.. Which COULD be a 'targeted' component, but then again, might not. From what you've said regarding the black film, I would guess that you've got a pump failure, but remember, you're talking to someone who hasn't seen the problem and is just going by your brief description, so don't take it as gospel.

Now, the above mentioned site is FULL of legal-eze, so you really have to read through it. You mention buying the machine "One Year Ago", and the Class Action suit only covers machines purchased prior to October 15, 2004. So, pending on dates (your report was first posted on 2/20/06) you may be outside the window.

All in all, your problem right now appears to just be going about getting repairs the wrong way. If you perform the steps in compliance with the settlement, and are eligible, you should see better results even if those results aren't exactly what you want.. The 'right way' is not calling Sears and expecting to have a tech fix it 30 minutes after you call. SHOULD it be that way? Probably, but welcome to the real world.
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