• Report: #449793

Complaint Review: Sears, Kenmore

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  • Submitted: Thu, May 07, 2009
  • Updated: Fri, May 08, 2009

  • Reported By:Colonia New Jersey
Sears, Kenmore
333 Beverly Rd Hoffman Estates, Illinois U.S.A.

Sears, Kenmore BBQ Grill...TOO HOT TOO HANDLE!!!! Hoffman Estates Illinois

*Consumer Suggestion: Are you special?

*Consumer Suggestion: Are you special?

*Consumer Suggestion: Are you special?

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Well...I have a Kenmore Gas Grill I purchased from Sears on April 20th 2008. The 1yr warranty has since expired but I tried using the grill last night and noticed that the top above the 2 burner controls in the middle was getting very hot. I shut the grill off and noticed that the burner knobs were melted. I called 1-800-4 my home and they told me that the warranty was expired and that there is a 5yr limited parts warranty and the burners are covered but if the technician comes out it will be a 96 dollar service charge and if the part is warrantied than there will be a charge for labor. I checked into it further today and found that the burners are leaking at the valves behind the knobs. The gas is actually coming out like a mini blow torch.

I feel that this should be fixed for free and no money out of my pocket. I only used the grill one summer and this happens now. This is obviously is a manufacturer defect but yet they would rather lose a customer instead of making me happy and taking care of the problem. I have been a Sears customer for a very long time and so is my mother and sister. I have a Sears Gold card that I also use quite frequently. I am going to contact shame on you and send a copy of this letter to better business bureau as well.

Not for nothing but with all the complaints on this site about Sears you would think they would want to make there customers happy. Instead it seems to me that they are making a lot of people very unhappy. In these very difficult economic times money is tight and this is just just not fair.

Cary
Colonia, New Jersey
U.S.A.

This report was posted on Ripoff Report on 05/07/2009 08:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sears-Kenmore/Hoffman-Estates-Illinois-60179/Sears-Kenmore-BBQ-GrillTOO-HOT-TOO-HANDLE-Hoffman-Estates-Illinois-449793. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Are you special?

AUTHOR: Ashley - (U.S.A.)

Why should you get special treatment for your product over anyone else? A 1 year warranty is just that. ONE YEAR. That means the manufacturer guarantees that it will work for one year with fail. It did. You got exactly what was promised.

They said that they would look at the part and replace it IF it is covered. You would still pay labor. Again, this is fairly standard. The repairman is not getting paid by the warranty company to do repairs on equipment outside the warranty period. I'm sure he would like to get his paycheck.
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#2 Consumer Suggestion

Are you special?

AUTHOR: Ashley - (U.S.A.)

Why should you get special treatment for your product over anyone else? A 1 year warranty is just that. ONE YEAR. That means the manufacturer guarantees that it will work for one year with fail. It did. You got exactly what was promised.

They said that they would look at the part and replace it IF it is covered. You would still pay labor. Again, this is fairly standard. The repairman is not getting paid by the warranty company to do repairs on equipment outside the warranty period. I'm sure he would like to get his paycheck.
Respond to this report!
What's this?

#3 Consumer Suggestion

Are you special?

AUTHOR: Ashley - (U.S.A.)

Why should you get special treatment for your product over anyone else? A 1 year warranty is just that. ONE YEAR. That means the manufacturer guarantees that it will work for one year with fail. It did. You got exactly what was promised.

They said that they would look at the part and replace it IF it is covered. You would still pay labor. Again, this is fairly standard. The repairman is not getting paid by the warranty company to do repairs on equipment outside the warranty period. I'm sure he would like to get his paycheck.
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