- Report: #1090248
Report - Rebuttal - Arbitrate
Complaint Review: Sears Marketplace
Sears Marketplace Sears Marketplace Censors Negative Feedback About Sellers Internet
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I wrote and submitted a negative review about a Sears Marketplace merchant on their website, and I got the following response:
"Oops, there's a small issue with your review. Your review wasn't approved.Please just review the product and its features. If you have other concerns, use the 'Feedback' link at the top of every page.. Please revise and resubmit so the world can hear your tale."
My review simply stated the facts around my software purchase from the merchant, only included politically correct wording (e.g. no abusive or foul language), and didn't take any cheap shots at the seller. This rejection note gives very few if any clues on how to get a review about Sears Marketplace seller published on Sears.com.
Sears apparently wants to protect their bottom line by shielding their sellers rather than allowing their customers to make informed decisions about doing business with Sears Marketplace sellers. (This statement is perhaps a cheap shot but I am really frustrated with a company that was a mainstay of my childhood).
The bottom line is that you really need to exercise caution about purchasing from Sears Marketplace merchants since the feedback process isn't transparent like Amazon and similar companies with third party sellers.
This report was posted on Ripoff Report on 10/07/2013 08:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sears-Marketplace/internet/Sears-Marketplace-Sears-Marketplace-Censors-Negative-Feedback-About-Sellers-Internet-1090248. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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