- Report: #661211
Report - Rebuttal - Arbitrate
Complaint Review: Sears Mastercard
Sears MastercardP.O. Box 6282 Sioux Falls, South Dakota United States of America
Sears Mastercard Poor Dispute Department/No backing for consumer Sioux Falls, South Dakota
*Consumer Comment: Everytime?
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Everytime I have called in for a dispute with the credit card, they have not tried to help with charge reversals in any way. One time they realized that the merchant was a fraud and reversed in my favor and they changed the reversal in the merchant's favor. When I continued disputing the charge they did give me a credit of $100.00 because by the time they reversed the dispute the charge in the merchants favor, he was out of business.
Today when I called to dispute the charge they told me to report it to the Better Business Bureau..huh?
They are definitely for the merchant and not the customer. After 21 years they will not be my credit card any longer.
This report was posted on Ripoff Report on 11/12/2010 12:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sears-Mastercard/Sioux-Falls-South-Dakota-57117/Sears-Mastercard-Poor-Dispute-DepartmentNo-backing-for-consumer-Sioux-Falls-South-Dakot-661211. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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