- Report: #159410
Report - Rebuttal - Arbitrate
Complaint Review: Sears Optical
Sears OpticalRegency Square Mall Richmond, Virginia U.S.A.
Sears Optical ripoff Richmond Virginia
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After wearing the sunglasses for awhile, I started to feel sorta strange, I then realized that the tint of the sunglasses was WAY darker in one eye then the other- I showed them to my boyfriend, he also noticed that there was a permanent fingerprint in the frame that occured when they molded the frames.. So I call Sears- they say..."fine bring them back"- They were unable to repair- so they said that I could get an entirely new pair of sunglasses.... this is the catch the frame style I had chosen was discontinued... So I had to pick out new frames- Well the only fairly decent ones were $25.00 more then I originally spent- and guess what???? They made me pay the add'l $ 25.00- dont you think they should have written that off since they were the ones that messed up the first pair of glasses ( by the way- when I called to report the messup, she knew that they were messed up BEFORE I came to pick them up, and just decided no to say anything)! Real nice customer service!
This report was posted on Ripoff Report on 10/04/2005 10:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sears-Optical/Richmond-Virginia-23294/Sears-Optical-ripoff-Richmond-Virginia-159410. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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