- Report: #1132777
Report - Rebuttal - Arbitrate
Complaint Review: Sears Outlet
Sears Outlet Sears Outlet Has misleading Warranty Policies Nationwide
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In a nutshell, we purchased 3 seperate refrigerators over a two month period and have nothing but an unwarranteed broken refrigerator for $2000. All refridgerators were floor models with minimal cosmetic damage but are supposedly supposed to be fully functional.
Our first refrigerator arrived with broken front wheels which makes it unusable. We did not allow them to unload it off the truck. We located another one and arranged for delivery.
Ten days later fridge number 2 arrived. Looked fine. Delivery people set it up. It appeared to be working. Next day we realized that it wasn't cold. Called Sears Outlet. They sent out a repairman a week later. It was deemed unrepariable. At first they were not going to refund our money stating that their policy stated no returns. Finally they agreed to "allow" us to purchase another floor model. Waiting another ten days for delivery. Received a call from the warehouse stating the back wheel had come off. They had requested a service call; couldn't say how long it would take. It took 5 days. We were never allowed to speak directly to the person at the warehouse. It was supposedly repaired and we were again scheduled for delivery (another 4 days).
Fridge number 3 arrived with doors that wouldn't line up and seal close. We refused delivery.
We then decided we would try to go through Samsung since we had registered fridge number two with them and we still had it at home. Another week and they sent out their own repairman. It was deemed unrepairable.
It is also unwarrantable because Samsung has not contract with Sears so they will not replace their product nor will they refund the purchase price because they consider a floor model to be used.
Sears will only refund our money with another purchase from them.
So, we have an unrepariable refriderator for $2000.
This report was posted on Ripoff Report on 03/22/2014 03:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sears-Outlet/nationwide/Sears-Outlet-Sears-Outlet-Has-misleading-Warranty-Policies-Nationwide-1132777. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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